Breon Ward
Royse City,TX
Summary
Compassionate Registered Dental Assistant with over 10+ years of experience in healthcare, insurance verification, billing and customer service. Skilled in chair-side assisting, patient education, scheduling, insurance verification, and HIPAA compliance. Demonstrates strong rapport-building with patients and clients while effectively managing multiple priorities in fast-paced environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Dental Assistant
Jefferson Dental & Orthodontics
Garland, Tx
08.2026 - Current
- Assisted dentists during procedures by providing necessary tools and suctioning, contributing to a smooth workflow and patient comfort.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared treatment rooms through sterilization of instruments and organization of supplies, ensuring readiness for patient procedures.
- Sterilized instruments according to established guidelines and protocols.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
- Educated patients on treatment procedures and post-procedure home care.
- Educated patients on proper oral hygiene techniques and habits.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Took preliminary impressions of the patient’s teeth to prepare for custom impressions and fabrication of permanent dental work.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Maintained patient records by accurately updating charts and treatment plans, supporting continuity of care and effective communication among staff.
- Documented patient records with procedures performed and added notes to charts.
- Managed patient records using dental software for accurate documentation.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Collaborated with team members to enhance patient experiences and service quality.
- Tracked inventory levels of dental supplies and ordered replacements.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Maintained a neat, clean and organized environment throughout the office.
- Checked with participants throughout procedures to help alleviate anxiety.
- Built a loyal patient following and retained return patients by providing empathetic and caring service.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Passed instruments to a dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Checked with participants throughout procedures to help alleviate anxiety.
- Kept accurate records of dental treatments provided for each patient's visit.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Passed instruments to a dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
Dental Assistant
IDEAL DENTAL
Cedar Hill, Texas
08.2024 - 01.2025
- Assisted dentists during dental procedures, prioritizing patient comfort and safety.
- Prepare treatment rooms, instruments, and materials to support efficient clinical operations.
- Maintain accurate patient records, treatment notes, and medical histories.
- Educate patients regarding oral hygiene, treatment plans, and post-procedure instructions.
- Coordinated patient care and scheduled appointments to streamline office operations.
- Reviewed patient insurance details for accuracy, ensuring seamless administrative support.
- Follow OSHA, HIPAA, and infection-control guidelines at all times.
Dental Intern
CFD SMILES
DeSoto, Texas
08.2024 - 09.2024
- Supported dental professionals during procedures, enhancing patient care experience.
- Assisted dental professionals during procedures and patient treatment.
- Provided chairside support and patient preparation.
- Assisted in maintaining a clean, organized, and efficient clinical environment.
- Prepared and sterilized dental instruments for safe usage.
- Collaborated with team members to maintain a clean clinical environment.
- Performed dental prophylaxis on patients with periodontal disease.
- Collaborated with staff to address patient care needs, ensuring seamless communication.
- Monitored adherence to sterilization techniques of all instruments used in the clinic.
- Assisted in the fabrication of provisional crowns, bridges, and other restorations.
- Prepared patients for dental treatments, fostering a welcoming and comfortable environment.
- Executed light curing and mixed bonding agents and impression materials.
- Captured impressions for study models and fabricated custom trays.
- Took computer images and a full-mouth series of x-rays of the patient's teeth and assessed the results.
Billing Agent
CHARTER COMMUNICATIONS
Irving, Texas
02.2020 - 06.2024
- Resolved billing concerns, account discrepancies, and payment-related issues.
- Processed customer billing inquiries and resolved discrepancies promptly.
- Processed payments and accurately documented customer interactions to ensure seamless billing.
- Communicated effectively with customers regarding billing policies and updates.
- Monitored account statuses and followed up on outstanding payments.
- Generated accurate invoices using billing software and maintained records.
- Provided detailed explanations to customers about their bills and charges.
- Investigated and resolved errors or discrepancies in customer bills or statements.
- Implemented process improvements to enhance billing accuracy and efficiency.
- Implemented process improvements that enhanced billing accuracy and streamlined operations.
- Assisted customers with payment options and account management.
- Assisted customers with troubleshooting and account support.
- Demonstrated strong communication, problem-solving, and conflict-resolution skills.
- Added current information to accounts, including demographic, personal, and payment details.
- Investigated and resolved errors in customer bills or statements, ensuring customer satisfaction and trust.
- Oversaw daily operations to ensure efficiency. 40-80 customer interactions daily while maintaining high service standards.
Human Resources Assistant
DYNAMIC SECURITY
Dallas, Tx
10.2018 - 01.2020
- Conducted phone screenings and coordinated interviews.
- Assisted with recruitment activities, including job postings and candidate communication.
- Coordinated onboarding and orientation processes to ensure smooth integration of new employees.
- Coordinated employee onboarding processes and orientation sessions for new hires.
- Assisted with onboarding, orientation, and employee support.
- Facilitated employee training programs and tracked attendance and completion rates.
- Assisted in developing training programs for staff members.
- Maintained confidential employee records and documentation.
- Facilitated training programs and monitored attendance and completion rates to enhance employee development.
- Organized and maintained employee personnel files, ensuring security and compliance with data protection standards.
- Supported payroll processing by collecting and verifying timesheets for accuracy.
- Performed administrative tasks related to payroll processing or benefits administration.
- Performed administrative tasks related to payroll processing or benefit administration.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Networked at job fairs to attract and identify qualified applicants for recruitment. and other recruitment events to source potential candidates.
Reimbursement Specialist
HUMANA
Dallas
09.2016 - 10.2018
- Processed reimbursement requests and reviewed documentation to ensure compliance and accuracy.
- Processed reimbursement requests and reviewed supporting documentation.
- Assisted members with billing and reimbursement inquiries.
- Coordinated with insurance companies to ensure timely claim resolution.
- Reviewed and verified claim documentation for compliance with company policies.
- Maintained compliance with company policies and healthcare regulations.
- Communicated with healthcare providers to resolve reimbursement inquiries, facilitating timely claim resolution.
- Resolved claims discrepancies and investigated account issues.
- Maintained accurate records of claims and communication logs in company systems.
- Verified patient insurance details for accuracy and completeness.
- Communicated with insurance providers to resolve discrepancies in coverage.
- Reviewed medical records to determine eligibility for various insurance plans.
- Collaborated with the billing department to ensure timely submission of claims.
- Educated patients about their insurance benefits and coverage options.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into the company computer system.
- Contacted insurance companies to gather essential information about policies and patient payment benefits. to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified patient insurance benefits with carriers, patients, and third parties.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
Education
Dental Assisting Program -
Dental Genius Assistant Academy
Arlington , Tx 05.2024 - 08.2024
Skills
- Chairside Assisting
- Chair-side support
- Digital X-Rays
- Digital radiography
- Dental software administration
- Dentrix Software
- Patient Record Management
- Patient Care & Education
- Patient education
- Billing & Reimbursement
- Data Entry
- Claims Processing
- Conflict Resolution
- Insurance Verification
- Insurance Coordination
- Documentation & Record Keeping
- Appointment Scheduling
- Chair-side assistance
- Dental record management
- Clinical Documentation
- Electronic charting
- Regulatory compliance
- HIPAA Compliance
- Infection control procedures
- Customer service
- Attention to detail
- Sterilization techniques
- Equipment sterilization
- Time management
- Stress management
- Disinfecting rooms and equipment
- Procedure Setup
- Dental procedure preparation
- Instrument preparation
- Impression Technique
- Restorative procedures
- Four-handed procedures
- Surgical Support
- Dental impression specialist
- Orthodontic procedure support
- Exam room setups
- Dental software management
- Dental records management
- Dental records
- Strong writing and verbal skills
- Patient intake procedures
- Patient services
- Customer Service
- Communication Skills
- Effective communication
- Professionalism and etiquette
- Team collaboration
- Team collaboration abilities
- Multitasking
- Problem solving
- Familiar with Dental Software
- Dental terminology
- Instrument preparation
- Instrument sterilization techniques
- Dental material handling
- Team collaboration abilities
- Taking X-rays
- Patient services
- Dental terminology
- Patient intake procedures
- Oral surgery assistance
- Oral surgery
- Restorative dentistry
- Knowledgeable in Denticon, Curve Hero, Eagle Soft, Open Dental
Certification
- Registered Dental Assistant (Texas)
- CPR Certified - American Heart Association
Timeline
Dental Assistant
Jefferson Dental & Orthodontics
08.2026 - Current
Dental Assistant
IDEAL DENTAL
08.2024 - 01.2025
Dental Intern
CFD SMILES
08.2024 - 09.2024
Dental Assisting Program -
Dental Genius Assistant Academy
05.2024 - 08.2024
Billing Agent
CHARTER COMMUNICATIONS
02.2020 - 06.2024
Human Resources Assistant
DYNAMIC SECURITY
10.2018 - 01.2020
Reimbursement Specialist
HUMANA
09.2016 - 10.2018