Breona Young
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Client Relationship Associate
Edfinancial Services
06.2021 - Current
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Customer Service Representative
Harry And David
01.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashiering Team Lead
Home Depot
09.2017 - 10.2018
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelor of Arts - Business Administration And Management
Alabama State University
Montgomery, AL08.2024
High School Diploma -
Lanier Senior High School
Montgomery, AL05.2018
Skills
- Managing Client Relations
- Report Transcription
- Collaborative Environments
- Microsoft Word
- Call Control
- Strong Telephone Etiquette
Timeline
Client Relationship Associate
Edfinancial Services
06.2021 - Current
Customer Service Representative
Harry And David
01.2019 - 05.2021
Cashiering Team Lead
Home Depot
09.2017 - 10.2018
Bachelor of Arts - Business Administration And Management
Alabama State University
High School Diploma -
Lanier Senior High School
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