Breonna Butler
Baltimore,MD
Summary
Dynamic customer service professional with extensive experience. Expertise in incident management and conflict resolution, ensuring safety and client satisfaction. Proficient in Microsoft Office Suite and surveillance system monitoring, consistently surpassing performance targets.
Overview
11
11
years of professional experience
Work History
Security Officer
GardaWorld
Baltimore, MD
11.2024 - Current
- Monitor surveillance systems to detect and respond to suspicious activity
- Write detailed incident reports and maintain accurate logs
- Conduct security patrols and enforce access control procedures
- Ensure the protection of personnel and property
- Identify and report system vulnerabilities or malfunctions
Customer Service Representative
TransCore
Middle River, MD
11.2023 - 11.2024
- Processed payments, maintained accounts, and resolved customer inquiries
- Explained account policies and DMV services over phone and chat
- Conducted image reviews and handled violation appeals
- Generated daily activity and financial reconciliation reports
- Maintained excellent attendance and exceeded performance targets
Shift Leader
Royal Farms
Baltimore, MD
05.2022 - 11.2023
- Supervised retail staff and ensured a positive customer experience
- Maintained cash control and POS operations
- Enforced safety protocols and company policies
- Trained new hires and monitored performance metrics
Customer Experience Agent & Shift Lead
Gopuff
Baltimore, MD
04.2021 - 05.2022
- Resolved customer issues via phone and email; tracked trends for management
- Monitored facility operations and coordinated shift transitions
- Supported performance improvements in delivery and inventory metrics
- Mentored and developed team members to follow standard processes
Material Handler
Amazon
Sparrows Point, MD
10.2019 - 07.2020
- Received and stocked inventory items
- Verified stock counts and reported discrepancies
- Prepared items for storage or shipment
Security Officer
Abacus Corporation
Baltimore, MD
09.2018 - 03.2019
- Monitored and patrolled premises; managed guest sign-ins
- Maintained hourly communication and activity logs
Parcel Assistant
FedEx SmartPost
Halethorpe, MD
11.2016 - 08.2018
- Sorted packages by destination and ensured accuracy in labeling
- Maintained efficient workflow across multiple distribution belts
Security Officer
CES Security
Baltimore, MD
08.2015 - 11.2016
- Secured events and facilities; enforced entry protocols
- Collaborated with local and federal law enforcement during special events
- Maintained crowd control and upheld safety procedures
Customer Service Representative
Weis Market
Windsor Mill, MD
05.2014 - 02.2015
- Operated registers, handled returns, and assisted customers
- Managed inventory and restocking duties
Education
High School Diploma - Advanced Computer Technology, Business Management, and Journalism
Newtown High School
Owings Mills, MD06.2015
Skills
- Written and verbal communication
- Microsoft Office Suite proficiency
- Interpersonal skills
- Customer service expertise
- Security monitoring and reporting
- Social media familiarity
- Incident management
- Conflict resolution strategies
- Problem solving techniques
- Security guard certification
References
- Ms. April Whye, Manager, Weis Market, 410-298-0680, April.Whye8@gmail.com
- Mr. Norman A. Cox, Senior Account Manager, CES Security, Inc., 301-608-8264, NCox@cessecurity.com
- Mr. Robert J. Thomas, EEO Specialist, U.S. Food and Drug Administration, 301-796-9406, Robert.Thomas@fda.hhs.gov
Timeline
Security Officer
GardaWorld
11.2024 - Current
Customer Service Representative
TransCore
11.2023 - 11.2024
Shift Leader
Royal Farms
05.2022 - 11.2023
Customer Experience Agent & Shift Lead
Gopuff
04.2021 - 05.2022
Material Handler
Amazon
10.2019 - 07.2020
Security Officer
Abacus Corporation
09.2018 - 03.2019
Parcel Assistant
FedEx SmartPost
11.2016 - 08.2018
Security Officer
CES Security
08.2015 - 11.2016
Customer Service Representative
Weis Market
05.2014 - 02.2015
High School Diploma - Advanced Computer Technology, Business Management, and Journalism
Newtown High School
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