Breonna Daniel
Carrollton
Summary
Seeking Customer Support Associate or any Remote role with 6 years of experience. Proven expertise in communication, problem-solving, and maintaining composure under pressure. Proficient in CRM software, Microsoft Office, and Five9, with strong multitasking and time management skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Debt Collector
Express Employment
- Collected unpaid invoices, ensuring timely and efficient recovery of debts
- Updated account statuses and maintained an organized database to track outstanding payments
- Discussed payment deadlines with clients to facilitate prompt settlements and improve cash flow
- Investigated and resolved discrepancies to ensure accurate account records and client satisfaction
Customer Service Representative
Walmart
- Assisted customers by addressing product inquiries and resolving issues, ensuring a positive customer experience
- Handled customer complaints efficiently, providing satisfactory resolutions to enhance customer satisfaction
- Processed orders accurately and managed customer accounts, contributing to seamless operational workflow
Sales Associate
Holiday Inn Express
- Assisted customers in selecting and purchasing products, ensuring a seamless and satisfactory shopping experience
- Maintained a clean and organized store environment to enhance customer satisfaction and operational efficiency
- Managed cash transactions and accurately balanced the cash register to ensure financial accuracy and accountability
Utility Worker
Pilgrims Pride
- Operated and maintained machinery and equipment to ensure efficient production processes, adhered to safety protocols, and assisted in various tasks to support overall plant operations at Pilgrims Pride
Customer Service Rep/Assistant Manager
VTP Management
- Delivered exceptional customer service and supported management operations by efficiently handling customer inquiries, resolving issues, and assisting in the training and supervision of staff to enhance overall service quality and operational efficiency
Inside Sales Agent
Realty Gen
02.2025 - Current
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Developed strong client relationships through effective communication and personalized sales approaches.
- Provided input during weekly sales meetings to discuss challenges faced in the field, contributing valuable ideas for collective success.
Appointment Specialist
Axion Call Center / Optum
10.2024 - 12.2024
- Coordinated and scheduled patient appointments efficiently, ensuring optimal use of resources and adherence to healthcare protocols at Axion Call Center / Optum
- Enhanced customer satisfaction by efficiently scheduling appointments and managing cancellations or rescheduling requests.
- Demonstrated excellent problem-solving skills when faced with challenging situations involving scheduling conflicts or miscommunications.
Assistant Manager
Dominos
01.2023 - 06.2023
- Oversees daily operations, manages staff schedules, and ensures customer satisfaction by maintaining high service standards and efficient workflow at Dominos
Education
Diploma -
Central High School
Skills
- Excellent Communication Skills
- Strong Problem-Solving Abilities
- Ability to Remain Calm Under Pressure
- Proficient in Microsoft Office and CRM Software
- Multitasking and Time Management Skills
- Credit and Debit Handling
- Five9 Software
- OneNote
- Healthcare Insurance (Medicare/Medicaid)
- Zoom Workplace
- Prospecting and cold calling
- Cold calling proficiency
Certification
- Medicaid Fraud & Abuse; Prevent, Detect, Report
- Combating Medicare Parts C & D; Fraud, Waste, & Abuse
Timeline
Inside Sales Agent
Realty Gen
02.2025 - Current
Appointment Specialist
Axion Call Center / Optum
10.2024 - 12.2024
Assistant Manager
Dominos
01.2023 - 06.2023
Debt Collector
Express Employment
Customer Service Representative
Walmart
Sales Associate
Holiday Inn Express
Utility Worker
Pilgrims Pride
Customer Service Rep/Assistant Manager
VTP Management
Diploma -
Central High School
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