Summary
Work History
Education
Skills
Personal Information
Timeline
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Tenicia Laurence

East Chicago

Summary

To obtain a position that will allow me to utilize and enhance my skills in a positive environment. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Work History

Debt Collector

CORE SOLUTIONS
Addison, IL
10 2009 - 01 2012
  • Making calls to debtors contingency fee less than their cost to write off the account.
  • Collecting delinquent accounts for various credit card companies.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Enhanced database accuracy, meticulously updating debtor information and payment records.
  • Conducted thorough research on debtor financial status to inform appropriate collection strategies, enhancing successful debt recovery.
  • Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
  • Reduced delinquency rates, diligently monitoring accounts to identify and address early signs of financial distress.

Shipping and Receiving

Davis Staffing
Tinley Park, IL
05 2021 - 07 2021
  • Maintain records of all outgoing and incoming shipments from and to the warehouse.
  • Prepare shipments with the correct mailing labels and ensure that all orders and withdrawal requests from the warehouse are correctly fulfilled.
  • Consolidate shipping orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.
  • Improved inventory management with precise record-keeping of incoming and outgoing shipments.
  • Streamlined shipping process, reducing package handling time with meticulous planning and coordination.
  • Updated inventory management software, enabling more accurate tracking of stock levels and movements.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

Shift Manager

Steak n' Shake
Tinley Park, IL
06 2020 - 05 2021
  • Supervised the operation of business while working alongside the employees during a particular shift.
  • I was responsible for delegating responsibilities to staff members and ensuring they complete them efficiently and accurately.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.

Warehouse Worker

Manpower
Richmond, IN
01 2017 - 04 2020
  • Set-up and data entry for schedule work stations for various locations at warehouses throughout the Richmond area such as TBK where I assembled water pumps for semi trucks.
  • Line leader make sure I documented each part number used on my shift also made sure the quality was acceptable and that my line met required quota.
  • ColorBox I was a machine feeder.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Shift Manager

TX
Houston, TX
08 2012 - 04 2016
  • Provided exceptional customer service to guest in the restaurant by maintaining a professional attitude with customers and co-workers.
  • Food and employee safety Management control; Supported staff in day to day restaurant operations, inventory and production and performance targets.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Mentored new sales associates to contribute to store's positive culture.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Assembler/Sorter/Customer Service

Labor Ready
Hanover Park, IL
08 2007 - 09 2009
  • Answering inbound calls from various small business companies about their accounts.
  • Worked within a team to assemble various parts of automobile engines.
  • Prepared customers orders by boxing and loading parts on a palate for order pick up.
  • Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.

Team Leader

CERES FOOD
Arlington Heights, IL
09 2006 - 08 2007
  • Operated cash register to register sales transactions promptly and accurately (i.e. collected payments by accepting cash, checks, or charge from customers; making change for cash customers and balancing the cash drawer at closing).
  • Maintained accurate count of children who ate lunch each day and account management.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Assisted in recruitment to build team of top performers.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Non-Emergency Transportation Driver

TCS/LCP Transportation
Indiana
10 2023 - 01 2026
  • Maintained a clean and organized vehicle, creating a comfortable environment for all passengers.
  • Demonstrated flexibility in adapting routes based on traffic conditions or unexpected events, ensuring a smooth passenger experience.
  • Consistently maintained punctuality that resulted in minimal appointment delays for clients.
  • Coordinated closely with team members regarding scheduling changes or special requirements resulting in smooth operations.
  • Contributed in establishing strong community relations through consistent professionalism during interactions with local healthcare providers.
  • Assisted passengers with mobility issues, ensuring their comfort and well-being during transport.
  • Trained new drivers on company policies and procedures, fostering a safe and efficient work environment for all employees.
  • Collaborated with dispatchers to ensure timely arrivals at medical facilities for appointments or treatments.
  • Completed detailed logs of each trip, ensuring accurate record-keeping for company purposes and regulatory compliance.
  • Fostered positive relationships with healthcare providers, streamlining communication about patient pick-up times and locations.
  • Ensured safety of passengers by adhering to strict driving guidelines and performing regular vehicle maintenance checks.
  • Managed emergency situations effectively, prioritizing passenger safety above all else.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.

Education

High school diploma -

Proviso West High School
Hillside, IL
05.1996

Skills

  • DATA ENTRY
  • EXCELLENT COMMUNICATION SKILLS
  • Leadership
  • Management
  • Food Service
  • Shift Lead
  • Crew Member
  • Fast Food
  • Shift Supervisor
  • Team Member
  • Key Holder
  • Picker Packer
  • Shipping Receiving
  • Warehouse Associate
  • Order Puller
  • General Labor
  • Natural ability to accept and value people as individuals
  • Excellent communication skills
  • Ability to multi-task in fast paced environment
  • People person
  • Ability to handle customer complaints with discretion and decisiveness
  • Capable of learning and applying information quickly and effectively
  • Food Preparation
  • Account Management
  • Order Picker
  • Materials Handling
  • Supervising Experience
  • Driving
  • Manufacturing
  • Data collection
  • Delivery driver experience
  • Dietary aide experience
  • Cooking
  • Vehicle inspections
  • Safety standards and protocols
  • Route logs
  • Customer rapport
  • Transportation
  • GPS and route planning
  • Dependable and Responsible
  • MS Office
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Teambuilding
  • Written Communication
  • Training and Development
  • Clerical Support
  • Analytical and Critical Thinking
  • Problem-Solving
  • Organization and Time Management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Debt Collector

CORE SOLUTIONS
10 2009 - 01 2012

Shipping and Receiving

Davis Staffing
05 2021 - 07 2021

Shift Manager

Steak n' Shake
06 2020 - 05 2021

Warehouse Worker

Manpower
01 2017 - 04 2020

Shift Manager

TX
08 2012 - 04 2016

Assembler/Sorter/Customer Service

Labor Ready
08 2007 - 09 2009

Team Leader

CERES FOOD
09 2006 - 08 2007

Non-Emergency Transportation Driver

TCS/LCP Transportation
10 2023 - 01 2026

High school diploma -

Proviso West High School

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Tenicia Laurence