Breonna Griffin
Summary
Successful Collections Specialist equipped with strong conversational abilities and persuasive approach to obtaining past-due payments. Accomplished in bringing accounts current and meeting financial targets. Tenacious in pursuing resolutions. Seeking to grow and learn new skills, great with teamwork and communicating.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Freddie’s Helping Hands
Jacksonville, FL
07.2021 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Collections
FIS Global
02.2020 - 06.2023
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns' demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance. May offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Customer Service
Concentrix
06.2018 - 11.2019
- Refill prescriptions, contacting pharmacy to assist the elderly with their medications.
- Outbound calling
- Track, document, and retrieve information in call tracking
- Clarify Customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the consumer.
Education
High school Diploma - undefined
Samuel W. Wolfson
06.2017
Skills
- Skip Tracing
- Outlook
- Organization
- Negotiations
- Multitasking
- Prioritizing
- Reliability
- Problem solving
- Patient care
- Personal hygiene assistance
- Feeding assistance
- Vital signs monitoring
Timeline
Home Health Aide
Freddie’s Helping Hands
07.2021 - Current
Collections
FIS Global
02.2020 - 06.2023
Customer Service
Concentrix
06.2018 - 11.2019
High school Diploma - undefined
Samuel W. Wolfson