Andrea Purcell
Eugene,OR
Summary
Experienced customer service professional with background in health insurance, medical scheduling and registration. Demonstrated success in positively influencing individuals and communities through respect, humility, strong client relations, attention to detail, and prioritizing members' needs.
Overview
12
12
years of professional experience
Work History
CASE MANAGER (in-home)
Senior & disability services
09.2023 - Current
- Use a significant number of computer programs to process client’s initial and continuing eligibility for public services.
- Complete complex documentation, including handwritten and automated forms and records.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
THIRD PARTY RECOVERY REPRESENTATIVE II
PACIFICSOURCE
10.2022 - 09.2023
- Collaborated with other departments, customers and insurance companies to resolve claims in a timely manner.
- Determined claim status based upon policyholder facts and contract parameters.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
CUSTOMER SERVICE REPRESENTATIVE-GOVERNMENT
PACIFICSOURCE
08.2021 - 10.2022
- Utilized active listening techniques to identify customer needs and provide appropriate solutions or services.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
OFFICE ASSISTANT II
LANE COUNTY BEHAVIORAL HEALTH
01.2021 - 08.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared correspondence, memos and forms, edited and proofread documents for accuracy and completeness
- Supported staff by performing data entry and completing administration duties
GREETER
QUEST DIAGNOSTICS
07.2020 - 01.2021
- Developed and created more efficient filing system to accelerate paperwork processing.
REGISTRATION & SCHEDULING SPECIALIST
OREGON MEDICAL GROUP
10.2019 - 07.2020
- Maintained confidentiality of information regarding clients and company.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
LITIGATION/CLIENT SUCCESS REPRESENTATIVE
PROFESSIONAL CREDIT
06.2013 - 10.2019
- Maintained a thorough understanding of legal regulations related to collections.
- Investigated facts with thorough research of public records and/or company programs.
- Collaborated closely with legal counsel to draft, review, and finalize contractual agreements that met both parties'' needs.
- Stored and filed contract documents in orderly, organized systems.
Education
BACHELOR OF SCIENCE - HUMAN DEVELOPMENT & FAMILY SCIENCE
OREGON STATE UNIVERSITY
Corvallis, OR10.2013
Skills
- Office support services
- Ethical professionalism
- Strong focus on accuracy
- Detailed documentation practices
- Skip tracing
Timeline
CASE MANAGER (in-home)
Senior & disability services
09.2023 - Current
THIRD PARTY RECOVERY REPRESENTATIVE II
PACIFICSOURCE
10.2022 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE-GOVERNMENT
PACIFICSOURCE
08.2021 - 10.2022
OFFICE ASSISTANT II
LANE COUNTY BEHAVIORAL HEALTH
01.2021 - 08.2021
GREETER
QUEST DIAGNOSTICS
07.2020 - 01.2021
REGISTRATION & SCHEDULING SPECIALIST
OREGON MEDICAL GROUP
10.2019 - 07.2020
LITIGATION/CLIENT SUCCESS REPRESENTATIVE
PROFESSIONAL CREDIT
06.2013 - 10.2019
BACHELOR OF SCIENCE - HUMAN DEVELOPMENT & FAMILY SCIENCE
OREGON STATE UNIVERSITY