Breonza Brown
Wilmington,DE
Summary
Hard working professional bringing top-notch skills including communication, active listening and problem-solving abilities . Enhancing customer experiences by understanding customer desires and providing customized solutions. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
Work History
Contact Center Agent
Discover Financial Services, DFS
01.2017 - 08.2023
- Identify opportunities for process improvement and provide suggestions for enhancing customer service and efficiency in the contact center
- Provide personalized assistance to customers based on their individual needs and preferences
- Provided technical support to customers when needed
- Answer incoming calls and emails, provided front line, customer, support or assistance with product and service transactions
- Ask probing questions to determine service needs, and accurately input information onto electronic systems.
- Set up and activated customer accounts.
Assistant Project Coordinator
Bess Test Lab Inc
05.2014 - 10.2016
- Conducted research and gathered key information for use in upcoming project planning.
- Played an integral role in meeting strict deadlines by consistently following up on outstanding tasks with relevant parties.
- Contributed to positive client relationships by promptly addressing inquiries.
- Mapping EP locations for Project Management.
Education
Maurice J Moyer Academy
Wilmington, DE06.2012
Skills
- Problem-solving skills
- Answering questions
- Gathering information
- Follow-up skills
- Schedule Adherence
- Complaint resolution
- Documentation And Reporting
- Dispute Resolution
- Call Center Customer Service
- Payment Processing
Timeline
Contact Center Agent
Discover Financial Services, DFS
01.2017 - 08.2023
Assistant Project Coordinator
Bess Test Lab Inc
05.2014 - 10.2016
Maurice J Moyer Academy
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