Bre’Osha Hall
Lancaster,SC
Summary
Dedicated and resourceful Technical Support Specialist with 2 years of experience in providing top-notch technical assistance to clients. Proficient in troubleshooting hardware and software issues, guiding users through solutions maintaining high levels of customer satisfaction. Strong communication skills and adept at working in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Technical Support Specialist
Iqor Verizon Tech Support
07.2023 - 04.2024
- Provide technical support to customers via phone, email, and chat resolving issues related to software, hardware, and network connectivity.
- Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
- Document all support interactions and solutions in the company's ticketing system.
- Collaborate with the IT team to escalate and resolve complex issues.
- Conduct remote sessions to assist users with software installations and system configurations.
- Maintain up-to-date knowledge of company products and services to provide accurate support.
Education
Completion Certificate -
Kenneth Shuler School of Cosmetology
Rock Hill, SC05.2022
High School Diploma -
Chester Senior High School
Chester, SC06.2018
Skills
- Technical Troubleshooting
- Customer Support
- Software and hardware installation
- Network configuration
- Remote Support
- Incident Management
- Documentation and reporting
- System maintenance
- Excellent communication skills
Timeline
Technical Support Specialist
Iqor Verizon Tech Support
07.2023 - 04.2024
Completion Certificate -
Kenneth Shuler School of Cosmetology
High School Diploma -
Chester Senior High School
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