Breshea A Dell
Security Officer
Perris,CA
Summary
Diligent Security professional with 10 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Warehouse Assistant
Staffing Agencies
Riverside, CA
12.2017 - 11.2019
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval. Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Cleaned and maintained warehouse in compliance with OSHA safety standards. Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely. Loaded and unloaded delivery trucks promptly for further distribution. Packed, secured, labeled and applied postage to materials to prepare items for shipment. Supported reporting, accounting and record keeping staff with accurate updates regarding shipment information. Collaborating with other departments to optimize warehouse operations and keep production high. Compared shipping orders and invoices against.
Security Officer
Allied Universal Security Services, Systems And Solutions
Ontario, CA
11.2019 - 07.2020
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Screened and checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Patrolled and monitored premises in company vehicle and by foot. Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties. Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Customer Service Associate
General Store
Moreno Valley, CA
08.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity. Kept detailed records of customer interactions to track and resolve issues quickly.
Unarmed Security Officer
Allied Universal Security Services
Riverside, CA
10.2021 - Current
- Patrolled property and associated parking garage. Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises. Responded quickly to incidents and assessed.
- Directed guests around building and answered accessibility questions. Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior. Assisted visitors and customers to provide directions, answer questions and meet requests.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime. Updated shift logs and produced daily reports to document security activities and specific incidents. Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property. Examined doors, windows and gates to verify security.
- Acknowledged outstanding staff performance to boost morale.
Education
HS Diploma - General Studies
WWI DoDEAs
Anchorage, AK 03.2004 - 05.2007
LeaveOAbsence (unfinished) Credited 21-Gpa 2.67 - Physical Therapy Assistance/Massage Therapist
American College Health And Technology
Riverside, CA 08.2020 - 03.2020
Skills
Dispatch
Multi-line phone talent
Warehousing functions
Customer support
Performance improvement
Answering questions
Problem-solving skills
Documentation and reporting
Truck Gate Guard
Safety and security
Security camera monitoring
Training and mentoring
Technical Support
Attention to Detail
Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Availability
monday
tuesday
wednesday
thursday
friday
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morning
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Timeline
Unarmed Security Officer
Allied Universal Security Services
10.2021 - Current
LeaveOAbsence (unfinished) Credited 21-Gpa 2.67 - Physical Therapy Assistance/Massage Therapist
American College Health And Technology
08.2020 - 03.2020
Customer Service Associate
General Store
08.2020 - 05.2021
Security Officer
Allied Universal Security Services, Systems And Solutions
11.2019 - 07.2020
Warehouse Assistant
Staffing Agencies
12.2017 - 11.2019
HS Diploma - General Studies
WWI DoDEAs
03.2004 - 05.2007