Breshun Gaston
Cordele,GA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Work From Home Customer Service Agent
RemX Specialty Staffing
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
Work From Home Customer Service Representative
Afni
11.2019 - 09.2021
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Colony Brands
12.2014 - 11.2019
- Handled patient data entry into electronic health record systems.
- Provided clear information about appointment scheduling and insurance coverage.
- Communicated effectively with healthcare providers and support staff for service coordination.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Education
High School Diploma -
Crisp County High School
Cordele, GASkills
- Issue resolution expertise
- Electronic records management
- Data entry accuracy
- Call handling efficiency
- Effective communication
- Conflict resolution
References
- Shanna Williams, 478-919-0517
- Jayla Gibbs, 478-758-5967
- Daish Walker, 229-313-4960
Timeline
Work From Home Customer Service Agent
RemX Specialty Staffing
09.2021 - Current
Work From Home Customer Service Representative
Afni
11.2019 - 09.2021
Customer Service Representative
Colony Brands
12.2014 - 11.2019
High School Diploma -
Crisp County High School