Tanasha Glass
Monroe,LA
Summary
Talented customer service agent with a background in communication with customers and management. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer service experience, top reviews and excellent feedback
Overview
3
3
years of professional experience
Work History
Work from home customer service agent
Teleperformance USA, AT&T and DTV
08.2024
- Answered inbound customer calls and responded to inquiries
- Listened to client concerns and ask questions to better understand needs
- Documents customer information and activity in the customer database
- Process customer payments by entering credit card information in the system
- Responded to billing questions by researching information
- Assisted with new patient registration and appointment scheduling
- Coordinate with management to maintain knowledge of policies and new offerings.
Healthcare Customer Service Representative
RemX
01.2021 - 03.2023
- Scheduled appointments for patients using the electronic health records system
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services
- Assisted in checking patient's insurance eligibility prior to their appointment
- Collected payments from patients and entered them into the billing system accurately
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services
- Updated patient files in accordance with company policy and procedure guidelines.
Medical Receptionist
UnitedHealth group
07.2021 - 08.2022
- Utilized active listening and communication skills and communication skills to address customers inquiries and escalate issues to supervisor
- Managed Customer inquiries through telephone, email, and social media interfaces
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA REGULATIONS
- Documented and managed patient information in computer systems
- Scheduled and confirmed patient appointments with patient and healthcare professionals
- Answered patient questions and fielded complaints to resolve issues
- Coordinated with patients and healthcare professionals to meet patients needs
- Obtained insurance verification and authorization to submit financial clearance of patients accounts.
Administration Assistant intern
Ouachita Parish High School
05.2020 - 07.2021
- Generated office correspondence and reports
- Responded To inquiries via emails, telephone and social media platforms
- Inventoried and ordered supplies to maintain consistent access to require items
- Maintain appointments and event calendars for executives and department heads
- Assisted with basic accounting functions by reconciling company credit card, petty cash and expenses reports
- Liaised with team members to assist employees conflict resolution
- Oversaw Company database and verified accurate update and proper file management
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organization fashion.
Education
Skills
- Needs Assessment
- Issue and complaint resolution
- Call documentation
- Efficient and detailed oriented
- Custom Service
- Order and refund processing
- Multitasking and Prioritization
- Calm and professional under pressure
- Verbal and written communication
- Building Custom Trust and loyalty
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and Improved operations.
Timeline
Work from home customer service agent
Teleperformance USA, AT&T and DTV
08.2024
Medical Receptionist
UnitedHealth group
07.2021 - 08.2022
Healthcare Customer Service Representative
RemX
01.2021 - 03.2023
Administration Assistant intern
Ouachita Parish High School
05.2020 - 07.2021
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