Bret A. Piehler
Fontana,CA
Summary
High-performing Inside Sales Rep offering 10+ years of expertise facilitating new business relationships to drive revenue growth. Generates interest and closes sales by promoting benefits, addressing concerns and offering incentives. Self-motivated with track record of increasing sales through persuasive and influential communication.
Overview
19
19
years of professional experience
Work History
Inside Sales
California Tool & Welding Supply
03.2020 - 09.2024
- Maintain a clean and stocked showroom.
- Deliver great customer service.
- Assist customers with any inquiries and purchase of supplies and machines.
- Create and receive cylinder and hardgoods transfers, maintain transfer report.
- Open and close store including starting computers and shutting down system and end of day report
- Trained new team members on company products, services, and best practices for inside sales success.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
Service Technician
Walmart
01.2019 - 09.2019
- Meet with customers to analyze needs.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Preform oil changes, install tires and batteries.
- Supported shop management by assisting with administrative tasks such as scheduling appointments, updating customer records, and processing invoices.
- Explained diagnostic findings to customers and outlined repair or service options.
Customer Service Manager
AutoZone
09.2016 - 09.2018
- Consulted with customers to determine their needs. including different part options.
- Advised customers as to warranty and price differences between parts.
- Defined clear targets and objectives and communicated to other team members.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Representative
Global Exchange Vacation Club
11.2012 - 07.2016
- Presented clients with current company promotions and travel options. Wrote contracts and disclosed all methods of payments.
- Maintained contact with clients via meetings, email and by phone.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Proved successful working within tight deadlines and a fast-paced environment.
Production Supervisor
American Fuji Seal Incorporated
04.2005 - 07.2012
- Supervised staff of 65+ employees. Managed staff hiring, training and supervision.
- Communicate quality control information to all relevant organizational departments, outside vendors, and contractors.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Education
Welding Technology Certificate -
San Bernardino Valley College
San Bernardino, CA01.2020
Career Development Certificate -
San Bernardino County
Ontario, CA01.2009
Computer Repair -
Computer Education Institute
Pomona, CA01.2001
High School Diploma -
Ruben S. Ayala
Chino, CA01.1997
Skills
- MS Word, MS Office
- Excel
- Product and Service Sales
- Sales floor replenishment
- Sales and Up-selling Abilities
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Sales management
- Cash Handling
References
Available upon request.
Timeline
Inside Sales
California Tool & Welding Supply
03.2020 - 09.2024
Service Technician
Walmart
01.2019 - 09.2019
Customer Service Manager
AutoZone
09.2016 - 09.2018
Sales Representative
Global Exchange Vacation Club
11.2012 - 07.2016
Production Supervisor
American Fuji Seal Incorporated
04.2005 - 07.2012
Career Development Certificate -
San Bernardino County
Computer Repair -
Computer Education Institute
High School Diploma -
Ruben S. Ayala
Welding Technology Certificate -
San Bernardino Valley College
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