Bret Glutting
Leitchfield,KY
Summary
Dynamic professional with a proven track record at Perdue Farms, excelling in problem-solving and relationship building. Successfully managed logistics and operations, enhancing performance and reducing costs. Adept at negotiation and conflict resolution, consistently achieving sales targets while fostering customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Flock Advisor
Perdue Farms, Inc.
08.2015 - 01.2026
- Managed challenging and time-sensitive customer inquiries with poise to elevate satisfaction and foster loyalty.
- Utilized Microsoft software to capture and document information on flock health performance, yields, and costs.
- Maintained customer records and documentation.
- Engaged poultry experts to evaluate operational strengths and weaknesses while strategizing enhancements to address evolving demands.
- Directed operations for route servicing 15+ customers and managed 60 distinct climate-controlled environments with capacity exceeding 1.5 million birds.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Consulted with businesses to supply accurate product and service information.
- Cultivated customer trust and confidence through demonstration of compelling, persuasive, and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Directed daily operations and decision processes within self-directed work environment successfully.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Live Haul Manager
Perdue Farms, Inc.
10.2020 - 01.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Coordinated dispatching of 30 drivers to accomplish daily harvest requirements.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
Education
Associate of Science - Computer Science
Kentucky Community College
Elizabethtown, KY05.2015
Skills
- Problem-solving
- Conflict resolution
- Relationship building
- Critical thinking
- Compliance requirements
- Sales strategy
- Verbal communication
- Persuasion techniques
- Negotiation
Timeline
Live Haul Manager
Perdue Farms, Inc.
10.2020 - 01.2022
Flock Advisor
Perdue Farms, Inc.
08.2015 - 01.2026
Associate of Science - Computer Science
Kentucky Community College