Bret Schuh
Pine Bluffs,Wyoming
Summary
Detail-oriented Family Services Coordinator known for exceptional organizational skills and outreach efforts. Successfully reduced barriers to service access for families and unhoused clients, ensuring effective communication and resource allocation.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Family Services Coordinator
The Salvation Army
1461 Palma Rd, Bullhead City AZ, 86442
09.2010 - 05.2026
- Collaborated with local agencies to streamline referral processes and optimize service delivery.
- Analyzed program outcomes to identify areas for improvement and drive strategic initiatives.
- Maintained confidential records and documentation in The Salvation Army client database.
- Conducted intake interviews and completed intake assessments to understand client needs.
- Attended and participated staff meetings and training seminars.
- Reduced barriers to service access for families and unhoused/homeless clients through diligent outreach efforts, connecting them with appropriate resources.
- Developed positive relationships with clients, fostering trust that enabled effective communication during case management processes.
- Provided valuable feedback on program effectiveness, contributing constructive input during staff meetings and strategic planning sessions.
- Planned and participated in off-site and on-site client events and activities.
- Contributed to the development of program policies and procedures, ensuring compliance with state regulations and best practices.
- Developed and implemented strategies to reduce and prevent any client conflict.
- Knowledge in certain computer programs such as microsoft word, excel, adobe, some powerpoint. open to more training.
Clerk/Cashier Assistant Manager
The Salvation Army Thrift Store
1461 Palma Rd, Bullhead City AZ, 86442
09.2010 - 05.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Organized and maintained inventory to ensure optimal stock levels.
- Assisted customers with inquiries, providing exceptional service and support.
- Trained new staff on operational procedures and store policies.
- Implemented improvements in merchandise display to enhance customer experience.
- Oversaw daily store operations, ensuring compliance with organizational standards.
- Collaborated with team members to streamline workflow and increase productivity.
- Developed strategies for efficient donation processing and sorting of items.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Maintained up-to-date employee records to assist in human resources planning.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
No Degree -
Oak Harbor High School
Oak Harbor, WASkills
- Community resources
- Referral networking
- Client advocacy
- Client interviewing
- Case recordkeeping
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Organizational skills
- Decision-making
- Management skills, Food handling certification, Forklift Certification
Certification
Forklift Certified.
Timeline
Family Services Coordinator
The Salvation Army
09.2010 - 05.2026
Clerk/Cashier Assistant Manager
The Salvation Army Thrift Store
09.2010 - 05.2026
No Degree -
Oak Harbor High School