Open To Work
BRET WHITESIDE
Beaufort
Work Preference
Overview
24
24
years of professional experience
Work History
Service Advisor
Stokes automotive
Beaufort
10.2001 - 12.2025
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Communicated service recommendations and maintenance options to clients, enhancing understanding and decision-making.
- Collaborated with technicians to ensure timely completion of vehicle repairs.
- Managed customer follow-ups to confirm service satisfaction and address concerns.
- Processed service orders and handled payment transactions accurately.
- Maintained organized records of customer interactions and service history.
- Addressed and resolved customer complaints, ensuring satisfaction and promoting positive experiences.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Promoted additional products to customers during service interactions.
- Cultivated strong relationships with customers, fostering loyalty and encouraging repeat business.
- Mentored junior team members and managed employee relationships.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
High School Diploma -
HINDS JUNIOR COLLEGE
MISSISSIPPISkills
I was top 100 in America at Toyota as a service advisor 8 times
I maintained an average score of 96% on CSI/CSE over 24 years
I am Toyota and Honda certified
I am a great listener
I can resolve most problems on my own
I am very organized and detailed
Timeline
Service Advisor
Stokes automotive
10.2001 - 12.2025
High School Diploma -
HINDS JUNIOR COLLEGE