Bret Woodson
Astoria,NY
Summary
Accomplished social services professional with over 20 years of experience in program development, program management, and case management. Demonstrated expertise in supervising and mentoring staff, with a strong track record of exceeding program goals. Known for excellent communication skills and the ability to cultivate positive relationships with clients, stakeholders, and team members. Adept at developing and implementing effective programs that address community needs and improve service delivery.
Overview
10
10
years of professional experience
Work History
Teen Outreach Program Director
Queens Community House
Forest Hills, NY
09.2023 - Current
- Promoted to Teen Outreach Director on September 2023
- Hire, supervise, evaluate, and support the professional development of Coordinators, Part Time Staff, Interns, & Volunteers.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Monitored program performance to identify areas for improvement.
- Design, implement and assess educational, leadership and recreational programming/curriculum that responds to the needs and interests of participants and their families.
- Ensure that all statistical and narrative information required by organizations, city agencies, or other funding sources is completed and submitted promptly.
- Develop and execute an outreach plan that engages youth in the community.
- Increase and maintain participation in Queens Community House services and programs.
- Foster collaborations/partnerships with the agency’s various internal programs, schools, local service providers, cultural institutions, and civic groups to help meet the needs and interests of current and potential participants.
- Serve as a technical assistant and crisis responder for staff, consultants, and volunteers in charge of teen activities and provide staff coverage when Teen Coordinators are out.
- Conduct weekly street outreach to engage participants in QCH programs using the Hot Spot framework.
- Responsible for monitoring purchases and inventory of all program related expenses, budget, and program administrative requirements including writing program reports, attendance at outside meetings, and maintaining participant files.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Teen Outreach Program Coordinator
Queens Community House
Forest Hills, NY
09.2022 - Current
- Establish Teen Center objectives that are consistent with organizational goals and mission.
- Support and maintain programs that engage teens socially, culturally, and intellectually and that reflect the diversity of the QCH Teen Program.
- Support and maintain programs that focus on service, leadership and education.
- Plan and implement the day-to-day activities in accordance with established standards and goals.
- Participate in meetings related to the Teen Program and inform Director of Operations of progress and/or changes to programs and goals.
- Create and maintain a culture of inclusion and respect in the Teen Program.
- Participate in outcome measurement processes and other evaluation programs, including Teen Program annual assessments.
- Ensure quality of programs by conduction program evaluations.
- Working with Director of Operations, control expenditures and make recommendations for expenditures, as they relate to the teen programs.
- Manage and enforce discipline policies and provide effective guidance.
- Manage record keeping and reporting, as it relates to the teen programs.
- Use social media and other means to market the teen programs and encourage regular participation in the teen programs.
- Attend mandatory staff meetings and training.
- Participate in special events and programs.
- May be required to perform other duties as assigned by the Director of Operations &/or the Executive Director.
- Analyzed program data to identify trends, areas of improvement, and opportunities for growth.
Family Manager/Property Manger
Self-employeed
Westport, CT
04.2019 - 03.2022
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
- Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
Assistant Program Director/Case Manager - ASPIRE High School Program
Family & Children's Agency
Norwalk, CT
02.2014 - 06.2019
- Co-Creator of the ASPIRE High School Program. Launched the program with five participants, and by the time of my departure, it had grown to 100 participants.
- Coordinate family intake meetings, provide case management services for 50+ clients simultaneously.
- Coordinated medical office forms, including new intake forms and HIPAA-mandated releases for all student/clients.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Education
B.S. Human Resources Administration -
University of Bridgeport
Bridgeport, CT05.2019
A.S. Human Services & Behavioral Science -
Norwalk Community College
Norwalk, CT05.2016
Skills
- Staff Management
- Program Development & Management
- Administration knowledge
- Effective leader
- Staff Development
- Partnership Development
- Budgeting and financial management
- Student Counseling
- Critical Thinking
- Problem-Solving
- Supervising & Managing Teams
- Recruitment & Hiring
Timeline
Teen Outreach Program Director
Queens Community House
09.2023 - Current
Teen Outreach Program Coordinator
Queens Community House
09.2022 - Current
Family Manager/Property Manger
Self-employeed
04.2019 - 03.2022
Assistant Program Director/Case Manager - ASPIRE High School Program
Family & Children's Agency
02.2014 - 06.2019
B.S. Human Resources Administration -
University of Bridgeport
A.S. Human Services & Behavioral Science -
Norwalk Community College