BreTanya Gunther
Summary
Organized and dedicated candidate with proven track record of providing exceptional customer service in various settings. Ability to handle multiple projects simultaneously with a high degree of accuracy. Offering keen attention to detail and strong decision-making skills. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Human Resources Assistant
Srg Global (Custom Staffings)
10.2023 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Participated in job fairs to recruit new talent.
- Conducted new hire orientation to verify completion of appropriate paperwork, recoding information on human resources database.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Participated in industry conferences and networking events to stay current on best practices in human resources management and share insights with the organization.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Real ID Specialist
Tryfacta
08.2022 - 06.2023
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Entered data manually and scanned documents to maintain databases.
- Issued personal ID's, permits, and drivers licenses.
- Processed Non-Us citizens applications.
- Assisted customers with driving history records and reinstatement fees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Operated multi-line phone system.
- Enhanced office organization by maintaining accurate records of all transactions and filing necessary documents.
- Fostered teamwork and contributed to a positive work environment by collaborating effectively with colleagues.
Blow Molding Operator
International Automotive Components
01.2012 - 05.2020
- Operated blow molding machines, including setup, startup, and shut down procedures.
- Ran trim die presses and fixtures to remove all excess flash present on parts.
- Assembled all blow molding parts, adding foam,clips, screws, rivets, and any other needed components.
- Improved machine operations, ensuring proper functioning and making adjustments as needed.
- Conducted regular quality checks on finished products, inspecting for defects and maintaining high standards.
- Executed packing task by carefully organizing and preparing parts for shipment or storage.
- Maintained accurate production records, documenting key information such as production quantities, machine settings, downtime, and any other quality or maintenance issues.
- Collaborated with cross-functional teams, including engineers and maintenance technicians, to identify and resolve equipment issues quickly minimizing downtime and maximizing productivity.
- Participated in training programs to enhance skills and stay updated on industry best practices.
- Provided comprehensive training to new hires to make sure they acquired necessary skills and knowledge.
- Demonstrated flexibility in work assignments by quickly adapting to change in production schedule or requirements.
- Served as a relief operator, stepping in to cover shifts and provide support as needed.
- Monitored inventory levels and replenished supplies in a timely manner to prevent production interruptions.
- Gathered accurate records of stock movements and communicated any inventory discrepancies to the appropriate personnel.
- Served as a reliable and punctual team member, showcasing a strong work ethic and commitment to achieving objectives.
Cashier/Crew Leader
Kentucky Fried Chicken
10.2010 - 10.2012
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Operated front counter and drive through including taking orders, handling payments, and food delivery in a prompt but friendly manner.
- Used POS system to enter orders, process payments and issue receipts.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Issued correct change to customers while following cash handling policies and procedures.
- Managed incoming calls, assisting customers in placing orders over the phone, utilizing effective communication skills to accurately record order details.
- Resolved customer complaints independently or with aid of supervisor.
- Provided exceptional customer service, leadership, and team work abilities, which resulted in being promoted to Crew Chief after six months.
- Performed store opening duties.
- Prepared the cash register and conducted cash counts to ensure accuracy.
- Trained new team members on procedures, customer service, and sales techniques.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accuracy and updated financial reporting.
- Accurately counted and recorded cash and checks for deposit.
- Entered all end of shift information in the system, and properly filed all necessary paperwork.
- Followed proper procedures to ensure the security and integrity of the deposited funds.
Cashier
McDonald's/ Arbys
Madisonville , KY
10.2006 - 10.2008
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Facilitated 400+ monetary transactions weekly with 100% accuracy for a multimillion dollar corporation.
- Engaged with clientele and managed financial transactions using a POS system successfully processing over 100 orders each shift.
- Managed front counter and drive through operations, encompassing order intake financial transaction processing and efficient food dispatching with a focus on exemplary customer service.
- Proactively kept abreast of the products and services to include the latest offerings and sales, to allow for each customer to get the best value on their dollar.
- Handled customer orders with precision, ensuring accuracy in both item selection and pricing.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collaborated with the kitchen and other staff to ensure seamless service and a positive dining experience.
- Processed high-volume cash transactions, maintained cash drawer accuracy, and reconciled cash at the end of each shift.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Applied Science -
Madisonville Community College
Madisonville, KY05.2022
High School Diploma -
Madisonville North Hopkins High School
Madisonville Kentucky05.2009
Skills
- Office administration
- Leadership
- Data management
- Conflict management
- Excellent Communication
Timeline
Human Resources Assistant
Srg Global (Custom Staffings)
10.2023 - Current
Real ID Specialist
Tryfacta
08.2022 - 06.2023
Blow Molding Operator
International Automotive Components
01.2012 - 05.2020
Cashier/Crew Leader
Kentucky Fried Chicken
10.2010 - 10.2012
Cashier
McDonald's/ Arbys
10.2006 - 10.2008
Associate of Applied Science -
Madisonville Community College
High School Diploma -
Madisonville North Hopkins High School
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