Bret I. Hope
Idaho Falls,ID
Summary
Professional Service Supervisor adept at recruiting, interviewing and training new employees. Ambitious and ethical with outstanding organizational, communication and time management skills. Committed to developing a dynamic work area where each team member feels appreciated and valued. Specialties in communication and ability to think under pressure. Seasoned Service Supervisor with 7-year background in leadership and schedule organization. Delivers under pressure and handles various tasks at once. Professional and friendly with excellent phone demeanor.
Overview
29
29
years of professional experience
Work History
General Manager
Total Equipment and Rental
Idaho Falls, ID
02.2024 - Current
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented campaigns and promotions to help with developing goods and services.
Service Operations Manger
Honnen Equipment/RDO Equipment
Idaho Falls , ID
12.2022 - Current
- Developed and implemented customer service policies and procedures to ensure maximum customer satisfaction.
- Provided effective coaching, training, and mentoring to branch staff in order to increase sales performance.
- Conducted regular meetings with team members to review performance objectives, discuss challenges, and provide feedback.
- Reviewed daily activity reports from branch employees to ensure compliance with banking regulations and procedures.
- Monitored daily operations for efficiency and accuracy of transactions.
- Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
- Created strategies for improving customer service standards within the branch.
- Coordinated the implementation of new products and services at the branch level.
- Promoted a positive work environment by encouraging team collaboration and problem solving.
Service Manager
Western states Equipment Co.
Idaho Falls, ID
03.2013 - 12.2022
- 8 years’ experience leading and directing a team
- 8 years experience managing schedules, work flow, and overall facility organization and repairs.
- 8 years experience developing employee performance with annual and bi-annually performance reviews.
- Supervised team of numerous employees and delegated duties and responsibilities to each member.
- skilled in crucial conversations and EQ blue training.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Delivered exceptional customer service and handled inquiries and complaints.
- Addressed areas that needed improvement and observed team's performance.
- Aided onboarding team members with one-on-one training sessions.
- Participated in various learning and educational opportunities to update and maintain job knowledge, including Safety and Leadership as well as Profit and Loss workshops
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
Diesel Technician
Western states Equipment Co.
Idaho Falls, ID
07.2007 - 03.2013
- Filled in required timesheets, warranty claims and quality documents via handwritten forms or business system input screens.
- Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.
- Diagnosed systems by troubleshooting malfunctions and tracing problems.
- Removed malfunctioning parts and repaired components or installed new ones.
- Performed warranty service and filed all paperwork.
- Repaired electrical wiring harness, starting and charging systems.
- Disassemble and rebuild engines, hydraulic cylinders and systems, A/C components
- Troubleshoot and repair electrical systems
- Efficient with cat ET
- Build and modify equipment for RWMC
- Working knowledge of Microsoft AX
Truck Driver
Walters Produce
Newdale, ID
08.2006 - 07.2007
- Driving Semi Trucks and loading and unloading trucks
- Transporting produce to and from produce plant
- Running and maintaining trucks and farm equipment
Framer
K&A Construction/ Triple L construction
Rigby ID, ID
04.2005 - 08.2006
- Measured and marked cutting lines on wood and raw materials.
- Accurately interpreted and read blueprints to determine supplies and timelines for over several projects.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Built several structures on previously poured foundation.
- Inspect structures for integrity and repair as needed.
Farming
Family Farm
Monteview , ID
01.1996 - 03.2006
- Milking cow’s morning and evening ∙ harvesting crops ∙ Maintenance on farm equipment
- Cared for livestock by regularly feeding and watering animals.
- Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
- Plowed and tilled fields to prepare soil for crop planting.
- Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
- Brought horses in and out to pasture
Education
ASE certified in air-conditioning Failure analysis training Tier 4 intermediate and final training Hydraulic systems training Powertrain systems A/C training and certification Forklift certification Currant on all safety training -
PCC, Rock Creek
Beaverton OR01.2004
Some College (No Degree) - Applied Science
PCC, Rock Creek
Beaverton, ORSkills
- Supervisory and management role experience
- Understanding of finances
- Excellent personal service experience
- Schedule mastery
- Manage projects for maximum quality and efficiency
- High-energy attitude
- Adaptive team player
- Quality control
Timeline
General Manager
Total Equipment and Rental
02.2024 - Current
Service Operations Manger
Honnen Equipment/RDO Equipment
12.2022 - Current
Service Manager
Western states Equipment Co.
03.2013 - 12.2022
Diesel Technician
Western states Equipment Co.
07.2007 - 03.2013
Truck Driver
Walters Produce
08.2006 - 07.2007
Framer
K&A Construction/ Triple L construction
04.2005 - 08.2006
Farming
Family Farm
01.1996 - 03.2006
ASE certified in air-conditioning Failure analysis training Tier 4 intermediate and final training Hydraulic systems training Powertrain systems A/C training and certification Forklift certification Currant on all safety training -
PCC, Rock Creek
Some College (No Degree) - Applied Science
PCC, Rock Creek
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