Brett Belanger
Champaign,IL
Summary
Qualified Advanced Technical Support Specialist with ten years of helpdesk and customer service experience. Provides comprehensive product and service support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Communications Data Group, Inc.
08.2022 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors and developers to escalate and address customer inquiries or technical issues.
Quality Assurance Specialist/Support Analyst
Communications Data Group, Inc.
02.2021 - 08.2022
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
Support and Billing Analyst
Communications Data Group, Inc.
05.2019 - 02.2021
- Researched portals issues related to non-payment within e-billing vendor portals.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
Business Banking Officer/Bank Branch Manager
First State Bank
08.2018 - 05.2019
- Supervised branch operations and made continuous improvements in each area.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Represented bank at community events to establish strong ties and promote business.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
Assistant Vice President
Busey Bank
01.2017 - 08.2018
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
Personal Banker
Busey Bank
09.2015 - 01.2017
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
Education
Associate of Science - Accounting And Business Management
Parkland College
Champaign, IL05.2024
High School Diploma -
Centennial High School
Champaign, IL05.2008
Skills
- Customer Service
- Product and Service Sales
- Leadership Development
- Training and Team building
- Budgeting
- Banking
- Loan Application Management
- Atlassian JIRA
- Agile
Certification
- License MLS #1483320
Proficiency
Microsoft Windows, Access, Excel, Word, Adobe Acrobat, Jira
Timeline
Technical Support Specialist
Communications Data Group, Inc.
08.2022 - Current
Quality Assurance Specialist/Support Analyst
Communications Data Group, Inc.
02.2021 - 08.2022
Support and Billing Analyst
Communications Data Group, Inc.
05.2019 - 02.2021
Business Banking Officer/Bank Branch Manager
First State Bank
08.2018 - 05.2019
Assistant Vice President
Busey Bank
01.2017 - 08.2018
Personal Banker
Busey Bank
09.2015 - 01.2017
Associate of Science - Accounting And Business Management
Parkland College
High School Diploma -
Centennial High School
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