Brett Carter
Lapeer,MI
Summary
Accomplished Collision Estimator with a proven track record at enhancing customer satisfaction and shop revenue through expert damage assessments and cost estimation. Skilled in using cutting-edge software and adept at managing multiple cases, demonstrating exceptional adaptability and attention to detail. Achieved significant improvements in repair accuracy and efficiency. Collision repair professional with extensive experience in damage assessment and repair coordination. Known for achieving high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Collision Estimator
Auto Pride Collision
10.2022 - 03.2024
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
Collision Estimator
Gerber Collision and Glass
01.2019 - 10.2022
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
Auto Claim Representative
Farmers Insurance Agency
02.1997 - 09.2018
- Enhanced customer satisfaction by promptly addressing and resolving auto claim inquiries.
- Established rapport with external partners including law enforcement agencies, medical providers, and legal representatives for effective collaboration on complex cases.
- Conducted thorough investigations to accurately determine liability in multi-vehicle accident scenarios.
- Promoted client loyalty by consistently delivering exceptional service in high-pressure situations involving auto accidents or losses.
- Mitigated potential legal issues by complying with state regulations and insurance laws during claim handling processes.
- Safeguarded personal information of policyholders by adhering to strict privacy standards while handling sensitive documents.
- Maintained strong relationships with policyholders through empathetic communication and timely updates on claim status.
Education
Bachelor of Science - Mechandising Management
Michigan State University
East Lansing, MI06-1989
Skills
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Vehicle Inspection
- Estimating Techniques
- Photographic Evidence
- Claims Processing
- Repair Planning
- Parts Ordering
Certification
ICAR Platinum
AIC Certification
Michigan Mechanics License
Timeline
Collision Estimator
Auto Pride Collision
10.2022 - 03.2024
Collision Estimator
Gerber Collision and Glass
01.2019 - 10.2022
Auto Claim Representative
Farmers Insurance Agency
02.1997 - 09.2018
ICAR Platinum
AIC Certification
Michigan Mechanics License
Bachelor of Science - Mechandising Management
Michigan State University
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