Brett Cook
Las Vegas,NV
Summary
Highly adaptable professional with strong leadership and customer service skills gained through multiple roles. Proven ability to enhance guest experiences and streamline operations through efficient multitasking and problem-solving. Experienced in fostering teamwork, consistently achieving positive feedback, and promoting a welcoming environment.
Overview
19
19
years of professional experience
Work History
Mailroom Assistant
Jobsite Mailings
05.2024 - 02.2025
- Collaborated with team members to ensure smooth daily operations within the mailroom.
- Streamlined mailroom operations by organizing and implementing efficient sorting and distribution processes.
- Safeguarded sensitive information by properly handling confidential documents and adhering to company policies regarding privacy.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
Lead Cocktail Server/ Bartender
Ye Old Kings Head Pub and Restaurant
09.2008 - 09.2018
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted in planning special events and ensuring smooth execution of functions.
- Promoted upselling strategies among team members to maximize revenue opportunities.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently balanced multiple responsibilities during high-volume periods without sacrificing quality of service.
- Trained new team members on proper serving techniques and company policies, promoting consistency across staff.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Visual Merchandising Assistant
Madewell
03.2008 - 11.2009
- Coordinated with marketing department to align in-store visuals with ongoing promotional campaigns, reinforcing brand messaging and boosting sales performance.
- Collaborated with visual merchandising team to execute creative store layouts that maximized product visibility and customer experience.
- Managed inventory and stock levels, ensuring optimal product availability for customers.
Manager
Carvel Ice Cream
05.2006 - 06.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Bachelor of Science - Public Administration For Law Enforcement
Nevada State University
Henderson, NV06-2026
Skills
- Strong leadership
- Customer service
- Item promotion
- Teamwork and collaboration
- Problem-solving aptitude
- Interpersonal and communication skills
- POS system
Additional Experience
Promotional/ Brand Ambassador work: Famous Grouse, Bud Light Citrus, and Heineken
Timeline
Mailroom Assistant
Jobsite Mailings
05.2024 - 02.2025
Lead Cocktail Server/ Bartender
Ye Old Kings Head Pub and Restaurant
09.2008 - 09.2018
Visual Merchandising Assistant
Madewell
03.2008 - 11.2009
Manager
Carvel Ice Cream
05.2006 - 06.2008
Bachelor of Science - Public Administration For Law Enforcement
Nevada State University
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