BRETT DECKER
Bath,NY
Summary
Dynamic IT operations graduate with a strong foundation in infrastructure automation and extensive experience across public, private, and hybrid cloud platforms, including AWS, Azure, and Digital Ocean. Expertise includes system and network installation, configuration, deployment, and troubleshooting, with a meticulous approach to identifying and resolving critical issues. Recognized for exceptional teamwork, communication, and problem-solving skills, along with a commitment to delivering outstanding customer service. A reliable team player dedicated to collaboration and adaptability in addressing evolving technical challenges while maintaining a focus on cybersecurity measures and system upgrades.
Overview
12
12
years of professional experience
Work History
IT SPECIALIST/MAINTENANCE SPECIALIST
Dunkin Donuts
NY
11.2020 - Current
- 40-45 HRS Weekly
- Led troubleshooting efforts for complex technical problems affecting multiple locations.
- Installed new drive-thru/register equipment according to manufacturer specifications, ensuring proper functionality and alignment with production goals.
- Diagnosed and repaired equipment malfunctions in store operations.
COMPUTER REPAIR SPECIALIST
Self-Employed
NY
05.2014 - Current
- 20-25 HRS Weekly
- Diagnosed hardware and software issues for a variety of computer systems.
- Repaired and upgraded components to enhance system performance and longevity.
- Provided technical support and troubleshooting assistance to clients remotely and onsite.
GENERAL MANAGER
Taco Bell
NY
09.2019 - 11.2020
- Led cross-functional teams to enhance operational efficiency and improve service delivery standards.
- Developed and implemented strategic initiatives to drive sales growth and customer engagement.
- Ensured drive time standards were meant to ensure customer satisfaction remaining under the 180 second standard
ASSISTANT MANAGER/GENERAL MANAGER
Dunkin Donuts
NY
05.2015 - 09.2019
- Trained and mentored team members on best practices for service and efficiency.
- Supervised daily operations to ensure compliance with company standards and customer satisfaction.
- Analyzed sales data to identify trends and adjust strategies for peak performance increasing sales by an estimated 10 percent.
Education
Bachelor of Science - Information Technology
Full Sail University
Winter Park, FL10.2023
Skills
- Proficient in multiple operating systems: Linux, Windows Server 2016/2019, Windows 10/11, Mac OSX
- Cloud platform expertise
- Proficient in VMWare Fusion, KVM, and Virtual Box
- Network security tools and methodologies
- Experience with Apache, NGINX, and IIS
- IP networking expertise
- Familiar with Ubuntu on Windows environment
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
Accomplishments
GPA 4.0 Honors | Advanced Achievement Award | Valedictorian
Timeline
IT SPECIALIST/MAINTENANCE SPECIALIST
Dunkin Donuts
11.2020 - Current
GENERAL MANAGER
Taco Bell
09.2019 - 11.2020
ASSISTANT MANAGER/GENERAL MANAGER
Dunkin Donuts
05.2015 - 09.2019
COMPUTER REPAIR SPECIALIST
Self-Employed
05.2014 - Current
Bachelor of Science - Information Technology
Full Sail University
Areas of Proficiency
- System Virtualization & Automation
- System Administration
- Cloud Management
- Security Hardening
- Database Management
- Configuration & Troubleshooting