LaEldric Quinn Moon
White Plains,Georgia
Summary
Results-driven Information Technology/Network Engineer with extensive expertise in multi-faceted network and systems administration. Proficient in analysis, design, installation, and administration of cross-platform systems. Notable achievements include successfully implementing scalable network solutions that enhance operational efficiency. Committed to continuous learning and applying cutting-edge technologies to optimize network performance.
Overview
20
20
years of professional experience
Work History
Infrastructure Support Specialist
Gunnison Consulting Group
11.2019 - Current
- Install, configure, and troubleshoot software, hardware, and PC peripheral issues to include Microsoft Windows, Microsoft Office, Malware Bytes, and Symantec Endpoint protections
- Support Video conferencing, projectors, and other standard conference room and presentation systems
- Install and remove network cables to user workstations, lift, move and deliver various physical devices
- Coordinated the mitigation and vulnerability for Windows Clients and Servers
- Provided troubleshooting support for remote clients and employees
- Backed up management and disaster recovery (back-up tapes) utilizing Comm Vault software
- Created, managed, and modified user/computer accounts via Active Directory for Cyber Security Incident Response Center (CSIRC) and various Operation Divisions (Opdivs)
- Installed, configured, and troubleshoot Cisco VOIP phones
- Assisted with the configuring, troubleshooting, and maintaining of Cisco switches
- Abetted logistics with Life Cycle Replacement for all computer and network equipment
- Created, managed, and modified incidents, service requests, and tasks utilizing Remedy Sales Force
Infrastructure Support Specialist
Xator Corporation
Atlanta, GA
10.2018 - 11.2019
- Install, configure, and troubleshoot basic software, hardware, and PC peripheral issues to include Microsoft Windows, Microsoft Office, Malware Bytes, and Symantec Endpoint protection
- Support Video conferencing, projectors, and other standard conference room and presentation systems
- Install and remove network cables to user workstations, lift, move and deliver various physical devices
- Coordinated the mitigation and vulnerability for Windows Clients and Servers
- Provided troubleshooting support for remote clients and employees
- Backed up management and disaster recovery (back-up tapes) utilizing Comm Vault software
- Created, managed, and modified user/computer accounts via Active Directory for Cyber Security Incident Response Center (CSIRC) and various Operation Divisions (Opdivs)
- Installed, configured, and troubleshot Cisco VOIP phones
- Assisted with the configuring, troubleshooting, and maintaining of Cisco switches
- Abetted logistics with Life Cycle Replacement for all computer and network equipment
- Created, managed, and modified incidents, service requests, and tasks utilizing Remedy Sales Force
- Created, modified, and updated computer images using Microsoft WDM image capture
Desktop Services Technician
Regions Financial Corporation
Martinez, GA
10.2017 - 10.2018
- Provided direct support and troubleshooting for 37 regions bank branches diagnosing, troubleshooting, and remediating hardware and software issues on desktop, laptops, printers (MFP) and scanner devices
- Assisted in coordinating 3 large PC moves of more than 40 customers
- Coordinated and programmed telephones for moves and configuration changes in the switches
- Managed the removal of desired equipment and circuit disconnects
- Assists in troubleshooting and installation of data devices and wiring
Network Administrator/Systems Engineer
U.S. Army
Shaw AFB, SC
01.2015 - 10.2017
- Implemented asset consolidation initiative that installed more than 350 separate workstations during organizational restructuring
- Coordinated over 500 international video teleconferences for strategic and international leaders with a 100 percent success rate
- Successfully managed over $300,000 in highly sensitive communication and IT assets; 100 percent accountability of all assigned assets ensured success in supporting multinational projects
- Established current and up to date training utilizing VMware to enhance technical skills as well as learn new technologies
- Regularly monitor mission systems health by using BMC monitoring tools and monitoring scripts
- Provided remote resolution for server and workstation issues using SCCM, Remote Desktop, and other Enterprise tools
Network/Systems Administrator and Helpdesk Technician
United States Army
Norfolk, Virginia
11.2011 - 12.2014
- Perform all levels of hardware and software systems support for 3,000+ users in full life-cycle development
- Operated as an upper-level knowledge base for IT staff and an escalation point for problems needing executive level decisions
- Designed, developed, and modified reporting processes in accordance with client specifications
- Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices
- Performed hands-on administration, monitoring, and troubleshooting of Local Area Network (LAN), resulting in optimum performance and minimum downtime
- Responsible for hardware and software applications for workstations, servers, and network data communications
- Collaborated with executive management and department leaders to assess network capacity needs and create and develop VMWare sessions to train helpdesk personnel
- Created detailed incident tickets using Remedy center application and ITSM (properly open and assign Problem reports)
Communications and Information Systems Manager (Systems Administrator) Supervisor
United States Army
Camp Arifjan, Kuwait
11.2010 - 11.2011
- Oversaw and managed the unit’s Information Technology systems and technology activities, including the development and administering of the unit’s technology plan
- Designed and implemented certification programs using physical equipment as well as virtual clients utilizing VMWare and Hyper V to ensure that over 200 IT specialists were properly trained to support the organization’s clients in international locations; efforts ensured compliance with established cybersecurity and information assurance regulations
- Researched computer hardware and software applications, vendors, consultants and current technology for the purpose of being knowledgeable on trends, ensuring availability of instructional materials, and recommending applications and purchase
- Managed and supported 300+ desktop/laptop systems base wide with the use of Active Directory and Microsoft Exchange
- Performed activities such as configuring and monitoring hardware and software for systems operation, processing and control of data flow, and New Technology (NT) server’s multi-user system support
- Provided customer service to assist in operation, restoral, and configuration of functionally operated systems base wide
- Performed desktop migration from Microsoft Office 2007 to Microsoft Office 2013 and provided technical support for corporate client/server systems
- Setup and maintained system imaging software used to stage multiple systems
Information Technology Specialist Instructor/Writer
United States Army
Fort Gordon, GA
08.2007 - 11.2010
- Redesigned the course’s Matrix Management Module (M3) Lab to effectively instruct over 2000 initial entry Soldiers and multi-national students on the operational realities and limitations that they will face when operating networks in austere and expeditionary environments
- Implemented a scenario-based network to deliver hands-on training; change in training validated the technical abilities of over 1200 IT specialists
- Developed and implemented infrastructure that supported networking operations in three M3 labs; efforts ensured that the multiple Army tactical systems were properly supported upon implementation
- Assisted in the development of school Information Technology procedures and revised as necessary to ensure internal and external quality controls
Information Technology Section Chief and LAN Manager
United States Army
Fort Hood, TX
08.2004 - 06.2007
- Served as principal advisor to the organization’s directorate on installing local area networks, connectivity issues, and various IT assets
- Performed desktop migration from Windows 2000 to Windows 2007 and provided technical support for corporate client/server systems
- Provided direct support and troubleshooting for software and system assets on a wide range of issues including IP conflicts, TCP/IP routing, satellite communication signal acquisition, and data transmission
- Supervised and managed a team of 3 IT specialists in supporting all hardware, software, and networking requirements of the organization
- Integrated more than 1500 new assets into the organization’s existing networks and operations
- Oversaw the upgrade of all tactical communication and IT systems within the organization’s tactical vehicles; endeavors led to increased efficiencies in operations by allowing leaders to communicate and observe operations on the battlefield in real time
- Maintained over $500,000 worth of sensitive equipment for the organization’s mobile communications suite
Education
Bachelor of Science - Cyber Security and Information Assurance
Western Governors University
Skills
- Windows Server NT40
- Windows Server 2000
- Windows Server 2003
- Windows Server 2008
- Windows Server 2012
- Windows Server 2016
- Windows Server 2019
- Windows 95
- Windows 98
- Windows 2000
- Windows XP
- Windows 7
- Windows 8
- Windows 10
- Windows 11
- Linux Server Red Hat Enterprise
- CentOS
- Ubuntu
- Linux Fedora
- Mac OSX
- Microsoft Office 97
- Microsoft Office 2000
- Microsoft Office 2003
- Microsoft Office 2007
- Microsoft Office 2010
- Microsoft Office 2013
- Microsoft Office 2016
- Microsoft Office for Mac 2011
- Apple iWork
- VMware ESXi 67
- VCenter
- Citrix XenServer
- ESET NOD32 Anti-Virus
- Symantec Anti-Virus
- AVG
- Intrusion Prevention System
- Cisco ASA 5505
- Cisco ASA 5510
- Cisco VPN Concentrator
- Windows Group Policies
- Cisco Routers 2600
- Cisco Routers 2900 Series
- Cisco Switches 2900
- Cisco Switches 3500
- Cisco Switches 3700 Series
- HP ProCurve Switches 5400
- HP ProCurve Switches 2500
- HP ProCurve Switches 2600
- HP ProCurve Switches 2900 Series
- T1
- DS3
- DSL
- Cable
- Fiber Optics
- P2P Wireless
- Ethernet
- VMware Operations Managers
- VMware vCenter
- Net Tools
- Whatsup Gold
- SolarWinds
- SCCM
- Remedy
- ITSM
- Sales Force
- HP ProLiant
- Dell PowerEdge
- Backup Exec 2010 R3
- HP LeftHand SAN
- Comm Vault
- VNC Remote Desktop
- TeamViewer
- Solarwinds Dameware Mini Remote Tool
- SSH
- Telnet
- Cisco VoIP
- IPhone
- Android
- Blackberry
- Microsoft Active Directory
- LifeSize Video Conferencing
- FootPrints
- SecureCRT
- WinSCP
Professionaldevelopmenttraining
- CompTIA Security Plus Certification
- ITILv4 Certification
- VMware vSphere: Install, Configure, Manage Course
- Project Management Course
Timeline
Infrastructure Support Specialist
Gunnison Consulting Group
11.2019 - Current
Infrastructure Support Specialist
Xator Corporation
10.2018 - 11.2019
Desktop Services Technician
Regions Financial Corporation
10.2017 - 10.2018
Network Administrator/Systems Engineer
U.S. Army
01.2015 - 10.2017
Network/Systems Administrator and Helpdesk Technician
United States Army
11.2011 - 12.2014
Communications and Information Systems Manager (Systems Administrator) Supervisor
United States Army
11.2010 - 11.2011
Information Technology Specialist Instructor/Writer
United States Army
08.2007 - 11.2010
Information Technology Section Chief and LAN Manager
United States Army
08.2004 - 06.2007
Bachelor of Science - Cyber Security and Information Assurance
Western Governors University
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