Brett Downs
Winter Park
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
11
11
years of professional experience
Work History
Manager
uBreakiFix
Winter Park, FL
04.2021 - Current
- Oversaw daily operations of tech repair store to ensure seamless workflow and optimal service delivery.
- Oversaw and mentored repair technicians to uphold quality standards and enhance customer service.
- Directed inventory management operations, including procurement of parts and accessories.
- Develop and implement strategies to increase store profitability and customer satisfaction.
- Handle customer escalations and ensure timely resolution of complaints or issues.
- Maintain a safe and organized work environment, adhering to health and safety regulations.
- Monitored industry repair trends and emerging technologies to maintain competitive edge.
- Foster a positive team atmosphere, encouraging teamwork and professional growth among staff members.
- Drove store sales growth to triple levels since initial employment.
Photographer
SeaWorld Parks & Entertainment
Orlando, FL
10.2020 - 03.2021
- Executed high-quality photography sessions for guests across diverse park locations, including popular attractions and themed areas.
- Executed event photography by documenting special events, shows, and seasonal activities with precision and attention to detail.
- Assisted guests in choosing and buying photographs. Provided outstanding customer service by addressing inquiries and recommending photo packages.
- Assisted in maintaining and organizing photography equipment including cameras, lenses, and lighting. Performed routine checks to keep equipment in optimal working condition. Supported the upkeep of equipment through regular maintenance tasks.
- Executed photo editing and enhancement utilizing industry-standard software to uphold quality standards.
Lead Photographer
Lifetouch
Orlando, FL
08.2015 - 07.2020
- Develop and execute creative concepts for photography projects in alignment with client requirements and brand guidelines.
- Organized and executed photo shoots to ensure seamless operations and deliver high-quality visual content.
- Utilize advanced photography techniques and equipment to capture compelling images that meet artistic and technical standards.
- Edit and retouch photographs using industry-standard software to enhance visual appeal and meet client specifications.
- Collaborate with clients to understand project objectives and deliver visual content that exceeds expectations.
- Stay updated with industry trends, techniques, and technologies to continuously enhance skills and maintain a competitive edge.
- Mentor and provide guidance to junior photographers, fostering their professional development and ensuring consistent quality across projects.
- Manage, maintain, and inventory photography equipment, ensuring proper functionality and recommending upgrades or repairs as needed.
- Managed various administrative responsibilities to support team objectives.
- Engaged with clients and industry representatives to foster strong partnerships and promote company values.
Education
Associate's degree - Information Technology
Valencia College
Orlando, FL05-2020
Skills
- Data management
- Complex Problem-solving
- Mobile phone repair
- Technical troubleshooting support
- Team leadership
- IT support
- Staff management
- Staff development
Timeline
Manager
uBreakiFix
04.2021 - Current
Photographer
SeaWorld Parks & Entertainment
10.2020 - 03.2021
Lead Photographer
Lifetouch
08.2015 - 07.2020
Associate's degree - Information Technology
Valencia College
Awards
Samsung MX repair competition, October 2023, Placed 3rd of a nationwide repair competition Samsung host every year with their business partners and internal staff.