Brett Farnsworth
Bentonville,AR
Summary
Results-driven Account Manager known for exceptional productivity and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Account Manager
Outdoor Cap Company
Bentonville, AR
01.2020 - 02.2025
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- De-escalated customer interactions by providing alternative solutions to issues.
- Resolved customer complaints in a timely manner.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Recruited, hired and trained new hires to optimize profitability.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.
Collections Supervisor
Vive Financial
Fayetteville, Akansas
05.2014 - 01.2025
- Analyzed financial statements of debtors to determine feasible payment solutions.
- Attended training on credit management and civil court practices to maintain up-to-date knowledge.
- Reviewed customer payment arrangements for appropriateness based on account history.
- Documented customer status and collection efforts in electronic tracking system.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Business
NorthWest Arkansas Community College
Bentonville, AR05-2022
Skills
- Training and mentoring
- Complaint resolution
- Verbal and written communication
- Schedule coordination
- Budgeting and reporting
- Microsoft outlook, word, and Excel
- Work prioritization
- Employee scheduling
- Workflow management
- Support case resolution
- Account resolution
- Customer relationship management (CRM)
Timeline
Account Manager
Outdoor Cap Company
01.2020 - 02.2025
Collections Supervisor
Vive Financial
05.2014 - 01.2025
Bachelor of Science - Business
NorthWest Arkansas Community College
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