Brett Forrester

• Collaborated closely with insurance providers and clients to determine full scope of work and supplement missing items.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Developed effective improvement plans in alignment with goals and specifications.
• Consulted with customers to assess claims and scope of work to determine the optimal solutions.

• Prepared original design options for clients suitable to individual requirements.
• Calculated cost of labor and material and presented price on the first visit.
• Communicated key points and concerns between homeowners and construction.
• Maintained a 30% closing percentage and a 95% customer satisfaction rating.

Working with Big Bass Dreams gave me the opportunity to pursue my passion for photography and traveling. I traveled with the owner of the brand, capturing the lifestyle of a traveling bass fisherman for Social media content.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.