Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brett Graber

Cape Girardeau,MO

Summary

Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership and communication skills and ability to adapt quickly to changing situations. Previous roles demonstrate impact in fostering a cohesive team and maintaining high standards of service. Invested in building a strong, motivated environment to facilitate consistent high-quality results. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity.

Overview

3
3
years of professional experience

Work History

Shift Lead/Head Coffee Roaster

The Ground-A-Bout Coffee
Cape Girardeau, MO
10.2024 - 02.2026
  • Provided excellent customer service on a daily basis and strived to ensure the customer received the best possible experience.
  • Ordered product for Front and Back of House to ensure the store was fully stocked.
  • Responsible for ensuring daily cash deposit accounted for and the store is properly secured.
  • Kept track of all coffee inventory over 4 storefronts and delivered/stocked as needed.
  • Made adjustments to the coffee roasting process to ensure top quality of the product.

Assistant Baseball Coach

Southeast Missouri State University
Cape Girardeau, MO
08.2024 - 06.2025
  • Taught college baseball players advanced defensive techniques
  • Created detailed reports on the opposing teams' offenses to properly position the defense
  • Enforced team rules and standards both during and outside of baseball events

Marketing and Promotions Intern

Southeast Missouri State University
Cape Girardeau, MO
08.2023 - 05.2024
  • Created and Edited Powerpoint Presentations, Excel Spreadsheets and sent mass emails to engage with fans and potential sponsors for SEMO Athletics.
  • Made cold calls to various organizations to collect contact information and inquire about sponsoring upcoming athletic events.
  • Engaged with students and patrons face-to-face on campus to advertise upcoming events and promotions

Education

Master's Degree - Higher Education Administration

Southeast Missouri State University
Cape Girardeau, MO
05.2024

Bachelor's Degree - General Studies

Southeast Missouri State University
Cape Girardeau, MO
05.2022

Associates Degree - English

Cosumnes River College
Sacramento, California
05.2020

Skills

  • Customer service
  • Inventory management
  • Team collaboration and leadership
  • Order procurement
  • Customer relationship management
  • Strong verbal and written communication

References

References available upon request.

Timeline

Shift Lead/Head Coffee Roaster

The Ground-A-Bout Coffee
10.2024 - 02.2026

Assistant Baseball Coach

Southeast Missouri State University
08.2024 - 06.2025

Marketing and Promotions Intern

Southeast Missouri State University
08.2023 - 05.2024

Master's Degree - Higher Education Administration

Southeast Missouri State University

Bachelor's Degree - General Studies

Southeast Missouri State University

Associates Degree - English

Cosumnes River College
Brett Graber