Brett Griffith
Corona,CA
Summary
Determined to provide customers with a good experience with 10+ years of exposure to occupations where that is the number one goal. Always looking for a challenge to use skills to enable myself to succeed and learn new ones along the way.
Overview
11
11
years of professional experience
Work History
Overnight Associate
Walmart
Corona, CA
07.2017 - Current
- Inspected inventory to identify shortages and maintain consistent inventory.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager
Arby's
Creve Coeur, IL
06.2014 - 08.2017
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Associate
Smoothie King
East Peoria, IL
05.2013 - 05.2014
- Recommended complementary purchases to customers, increasing revenue.
- Maintained relationships with customers to maximize sales opportunities.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
East Peoria Community High School
East Peoria, IL05.2013
Skills
- Above average computer and software skills
- 10 years of customer service
- Good at leading but also great at working together as equals on teams
- Patient and willing to help
- Communicates well
- Flexible schedule
Timeline
Overnight Associate
Walmart
07.2017 - Current
Manager
Arby's
06.2014 - 08.2017
Associate
Smoothie King
05.2013 - 05.2014
High School Diploma -
East Peoria Community High School