Brett Griffith
Corona,CA
Summary
Determined to provide customers with a good experience with 10+ years of exposure to occupations where that is the number one goal. Always looking for a challenge to use skills to enable myself to succeed and learn new ones along the way.
Overview
11
11
years of professional experience
Work History
Overnight Associate
Walmart
07.2017 - Current
- Inspected inventory to identify shortages and maintain consistent inventory.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager
Arby's
06.2014 - 08.2017
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Associate
Smoothie King
05.2013 - 05.2014
- Recommended complementary purchases to customers, increasing revenue.
- Maintained relationships with customers to maximize sales opportunities.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
East Peoria Community High School
East Peoria, IL05.2013
Skills
- Above average computer and software skills
- 10 years of customer service
- Good at leading but also great at working together as equals on teams
- Patient and willing to help
- Communicates well
- Flexible schedule
Timeline
Overnight Associate
Walmart
07.2017 - Current
Manager
Arby's
06.2014 - 08.2017
Associate
Smoothie King
05.2013 - 05.2014
High School Diploma -
East Peoria Community High School
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