Brett Hanna
Tinley Park,IL
Summary
Versatile Technical Associate skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer/client interactions and engineering efforts for supported devices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Associate
Community High School District 218
07.2021 - 10.2023
- Provided technological readiness training to reduce support ticket submissions.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Used ticketing systems to manage and process support actions and requests.
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Installed, configured and maintained computer systems and network connections.
Sales Associate
American Eagle Outfitters, Inc
08.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
Staff Member
Plush Horse - Tinley Park
07.2017 - 10.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
PlaquesPlus
09.2018 - 08.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Liberal Arts And General Studies
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Victor J Andrew High School
Tinley Park, IL05.2018
Skills
- Hardware Installation
- Technical Troubleshooting
- User Support
- Desktop Support
- Technical Support
- Application Support
- Customer Service
- Software Installation
- Mac Systems
- Windows 10
- Issue Troubleshooting
- Application Installations
- Help Desk Support
Certification
Google Technical Support Fundamentals
Timeline
Technical Associate
Community High School District 218
07.2021 - 10.2023
Sales Associate
American Eagle Outfitters, Inc
08.2020 - 04.2021
Sales Associate
PlaquesPlus
09.2018 - 08.2019
Staff Member
Plush Horse - Tinley Park
07.2017 - 10.2019
No Degree - Liberal Arts And General Studies
Moraine Valley Community College
High School Diploma -
Victor J Andrew High School
Similar Profiles
Dana KhatibDana Khatib
ELL Teacher at Community High School District 218ELL Teacher at Community High School District 218
Tierra MartinTierra Martin
Job Coach at Community High School District 218Job Coach at Community High School District 218
DEBORAH SWANSONDEBORAH SWANSON
Attendance Dean at Community High School District 218Attendance Dean at Community High School District 218
Kahley GavinKahley Gavin
Child and Adolescent Therapist at The Link and Option CenterChild and Adolescent Therapist at The Link and Option Center
Sharon MorrisseySharon Morrissey
Director, Strategic Initiatives at Ball State University Lifetime LearningDirector, Strategic Initiatives at Ball State University Lifetime Learning