Brett Hanna
Tinley Park,IL
Summary
Versatile Technical Associate skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer/client interactions and engineering efforts for supported devices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Associate
Community High School District 218
07.2021 - 10.2023
- Provided technological readiness training to reduce support ticket submissions.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Used ticketing systems to manage and process support actions and requests.
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Installed, configured and maintained computer systems and network connections.
Sales Associate
American Eagle Outfitters, Inc
08.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
Staff Member
Plush Horse - Tinley Park
07.2017 - 10.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
PlaquesPlus
09.2018 - 08.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Liberal Arts And General Studies
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Victor J Andrew High School
Tinley Park, IL05.2018
Skills
- Hardware Installation
- Technical Troubleshooting
- User Support
- Desktop Support
- Technical Support
- Application Support
- Customer Service
- Software Installation
- Mac Systems
- Windows 10
- Issue Troubleshooting
- Application Installations
- Help Desk Support
Certification
Google Technical Support Fundamentals
Timeline
Technical Associate
Community High School District 218
07.2021 - 10.2023
Sales Associate
American Eagle Outfitters, Inc
08.2020 - 04.2021
Sales Associate
PlaquesPlus
09.2018 - 08.2019
Staff Member
Plush Horse - Tinley Park
07.2017 - 10.2019
No Degree - Liberal Arts And General Studies
Moraine Valley Community College
High School Diploma -
Victor J Andrew High School
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