Brett Hubbard
Land O' Lakes,FL
Summary
Motivated IT Support trainee transitioning from performance coaching and gaming analytics to technical support. Hands-on experience with troubleshooting, Windows/Linux environments, system setup, networking basics, and home-lab cybersecurity tools. Strong communication skills, calm under pressure, and quick learner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Designated Player
Designated Gaming
11.2023 - Current
- Monitored activity, enforced rules, and handled discrepancies
- Identified suspicious behavior and reported issues quickly
- Managed cashouts, logs, and fast decision-making
Member Services
Fitness 360
06.2023 - 12.2023
- Delivered front-line customer service
- Resolved account, billing, and access issues
- Trained new front-desk staff
Professional Poker Player
Self-Employed
01.2019 - 01.2023
- Conducted statistical analysis and risk assessment
- Maintained discipline in high-pressure environments
Assistant Director of Athletic Performance
Griffin Elite
01.2017 - 01.2019
- Managed programs, schedules, and performance data
- Trained and supervised interns
Education
M.S. - Human Performance
Lindenwood University
B.S. - Kinesiology
Univ. of Wisconsin–Oshkosh
Skills
- Support: Windows 10/11, basic Linux, user account support, password resets, ticketing systems
- Networking: TCP/IP, DHCP, DNS, VPN basics, Nmap
- Tools: Wireshark, Security Onion, Kali Linux, pfSense, Nessus, FlareVM
- Other: Tier 1 troubleshooting, hardware setup, OS installs, VMware/VirtualBox
Certification
- CompTIA Network+ (2025)
- CompTIA Security+ (2025)
Home Lab Experience
- Built and maintained Windows/Kali Linux VMs for troubleshooting practice
- Configured Security Onion and pfSense for network monitoring and traffic analysis
- Performed vulnerability scans (Nessus/OpenVAS) and SIEM log review
- Installed, broke, and repaired systems to practice real-world troubleshooting
Timeline
Designated Player
Designated Gaming
11.2023 - Current
Member Services
Fitness 360
06.2023 - 12.2023
Professional Poker Player
Self-Employed
01.2019 - 01.2023
Assistant Director of Athletic Performance
Griffin Elite
01.2017 - 01.2019
B.S. - Kinesiology
Univ. of Wisconsin–Oshkosh
M.S. - Human Performance
Lindenwood University