Brett Ireland
Murfreesboro,TN
Summary
Accomplished professional with an extensive background in hospitality and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
Work History
Sales Team Supervisor
Bench Craft Company
02.2022 - 03.2023
- Managed client relationships and resolved concerns, improving retention and satisfaction.
- Achieved consistent sales growth by setting clear goals, providing constructive feedback, and celebrating successes.
- Trained and mentored new team members to ensure consistent performance.
- Collaborated with cross-functional teams such as marketing, product development, and finance to maximize profitability.
General Manager
Toot's Restaurant
04.2019 - 02.2022
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives focused on growth and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased total revenue.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Assistant General Manager
Toot's Restaurant
04.2017 - 03.2019
- Supervised 40+ employees across front and back of house.
- Assisted with payroll, vendor management, and performance evaluations.
Salary Manager
Toot's Restaurant
03.2014 - 04.2017
- Oversaw scheduling, payroll, and purchasing functions for a high-volume restaurant.
- Delivered consistent results in customer satisfaction through staff coaching and monitoring.
Hourly Manager
Toot's Restaurant
08.2012 - 03.2014
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Building Supervisor
Aramark
09.2010 - 08.2012
- Improved building efficiency by implementing preventive maintenance programs and coordinating routine inspections.
- Evaluated staff performance on a regular basis providing feedback when necessary.
- Inspected equipment regularly to ensure proper operation and compliance with applicable standards.
Education
Bachelor of Science - Business Administration – Sales Concentration
University of Tennessee
Knoxville, TN12-2025
A.S. - Business Administration
Motlow State Community College
Smyrna, TN01-2023
Skills
- Operations leadership
- Financial analysis and budget management
- Strategic thinking and problem solving
- Professional communication and business writing
- Ordering and inventory control
- Revenue optimization
- Data analysis and reporting
- Customer relationship management
- Leadership and team collaboration
- Vendor relationship management
- Training and onboarding
Timeline
Sales Team Supervisor
Bench Craft Company
02.2022 - 03.2023
General Manager
Toot's Restaurant
04.2019 - 02.2022
Assistant General Manager
Toot's Restaurant
04.2017 - 03.2019
Salary Manager
Toot's Restaurant
03.2014 - 04.2017
Hourly Manager
Toot's Restaurant
08.2012 - 03.2014
Building Supervisor
Aramark
09.2010 - 08.2012
Bachelor of Science - Business Administration – Sales Concentration
University of Tennessee
A.S. - Business Administration
Motlow State Community College