Seth Rivera
Orlando
Summary
Retail leader with 10+ years of experience supporting high-volume store operations, driving KPI performance, and delivering elevated customer experiences. Proven ability to coach sales teams, execute brand standards, manage inventory and payroll, and perform in outlet environments where conversion, efficiency, and consistency are critical.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Team Supervisor
Clarks Shoes
07.2025 - Current
- Support daily store operations in a high-volume footwear outlet environment.
- Consistently exceed key metrics including conversion, ATV, UPT, and ATP through active selling and floor leadership.
- Coach associates on selling behaviors, product knowledge, and customer engagement.
- Assist with payroll planning, labor optimization, inventory accuracy, and shrink prevention.
- Maintain visual standards and brand presentation aligned with corporate guidelines.
Operations Manager
S&H Home Improvements
01.2020 - Current
- Manage daily operations, scheduling, and team performance in a client-focused business.
- Drive revenue growth through relationship building and customer acquisition.
- Oversee budgets, vendors, and operational workflows to ensure efficiency and service quality.
General Manager
Power Strength Gym
07.2015 - 12.2020
- Led full operations for multi-location retail-style environments, including sales, staffing, and payroll.
- Developed high-performing teams that exceeded revenue and retention goals.
- Ensured operational consistency, brand standards, and customer satisfaction.
Membership Sales Manager
Gold's Gym
08.2014 - 07.2015
- Led sales teams to exceed revenue targets through consultative selling.
- Improved conversion and retention through customer-focused engagement.
Education
Bachelor of Arts - Project Management & IT (in Progress)
University of Maine
Presque IsleAssociate of Arts - Business Administration
Indian River State College
Port Saint Lucie, FL01-2010
Skills
- Sales & KPI Performance
- Team Coaching & Development
- Customer Experience & Clienteling
- Inventory & Shrink Control
- Visual Merchandising Execution
- Payroll & Labor Management
- Store Operations & Compliance
Accomplishments
Top Sales Performer
Employee of the Month
Top Black Friday Sales Performer
Highest Holiday Conversion Rate
Certification
POS & CRM: NewStore, Opera, DataTrak, VirtualGym, MindBody, Jade, Microsoft Office
Timeline
Sales Team Supervisor
Clarks Shoes
07.2025 - Current
Operations Manager
S&H Home Improvements
01.2020 - Current
General Manager
Power Strength Gym
07.2015 - 12.2020
Membership Sales Manager
Gold's Gym
08.2014 - 07.2015
Bachelor of Arts - Project Management & IT (in Progress)
University of Maine
Associate of Arts - Business Administration
Indian River State College