Alexia Jackson
Queens
Summary
Accomplished retail leader with a strong track record of driving sales performance and increasing credit card conversion. Demonstrates expertise in merchandising execution, coaching teams to exceed sales goals, and delivering exceptional customer experiences. Committed to continuous professional growth, with a focus on leadership development, accountability, and relationship building.
Overview
3
3
years of professional experience
Work History
Full-Time Sales Associate | Acting Lead
Gap / Forever 21
Queens
06.2024 - Current
- Serve as Leader on Duty by overseeing daily store operations, supporting associates, and ensuring an exceptional customer experience.
- Currently serving as Acting Lead, assuming additional leadership responsibilities and supporting management with daily business operations.
- Monitor daily business metrics, including conversion, UPT, card performance, and sales goals, making real-time adjustments to drive results.
- Coach and motivate associates on customer engagement, sales techniques, and credit card performance.
- Support merchandising standards, visual presentation, and overall sales floor execution.
- Act as a Store Stylist by helping customers build outfits and creating personalized shopping experiences that increase sales.
- Resolve customer concerns professionally while protecting the Gap brand and building customer loyalty.
- Process high-volume cash, credit, and digital transactions accurately while maintaining operational compliance.
- Partner with store leadership to drive business through promotions, floor placement, and team engagement.
Sales Associate
Forever 21
Queens
11.2023 - 06.2024
- Supported cashiers and customers to locate products, confirm prices, and replenish stock.
- Demonstrated commitment to company mission by upholding honesty and integrity in daily tasks.
- Unloaded, unboxed and transported incoming merchandise.
Education
High School Diploma -
The Urban Assembly School For Healtcare
Queens, NY06-2021
Health Sciences
New York City College of Technology
Brooklyn, NYSkills
- Leadership & Team Development
- Store Operations
- Sales & KPI Performance
- Credit Card Conversion
- Customer Experience
- Coaching & Training
- Styling & Visual Merchandising
- Cash Handling & POS Systems
- Conflict Resolution
- Inventory & Floor Recovery
- Time Management
- Relationship Building
Timeline
Full-Time Sales Associate | Acting Lead
Gap / Forever 21
06.2024 - Current
Sales Associate
Forever 21
11.2023 - 06.2024
High School Diploma -
The Urban Assembly School For Healtcare
Health Sciences
New York City College of Technology