Hi, I’m
Melissa Hagan
Port Royal,SC
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Product or Service sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
4
years of professional experience
Work History
Dollar General
Full Time Lead Sales Associate/ Key Holder
01.2023 - 01.2024
Job overview
- Trained new sales associates to ensure consistent performance across the team.
- Analyzed sales data to identify trends and opportunities for growth within the market.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Optimized product assortment based on consumer preferences and market insights.
- Delivered excellent customer service for repeat business and referrals.
- Coordinated with suppliers to ensure timely delivery of products, avoiding stock shortages or delays in fulfilling customer orders.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained new sales associates to ensure consistent performance across the team.
- Utilized CRM software diligently for keeping track of client information, appointments, follow-ups, and leads conversion rates effectively managed client relationships from prospecting through closing stages.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Monitored sales team performance and provided constructive feedback.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and maintained knowledge of current sales and promotions.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
- Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Maintained strong relationships with vendors, negotiating favorable terms for product deliveries and prices.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Boost Mobile Store
Sales Assistant
05.2020 - 12.2022
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Boosted store revenue through upselling and cross-selling techniques.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Increased sales by building strong customer relationships and providing excellent service.
- Processed transactions accurately while maintaining a high level of customer service.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Executed visual merchandising strategies to attract customers and drive sales.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Coordinated logistics and catering for meetings and sales events.
- Gathered and prepared sales materials in preparation for sales meetings.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Beaufort High SchoolBeaufort, SC
Skills
- Inventory Control
- Product Merchandising
- Sales strategy
- Loss Prevention
- Customer Service
- POS System Operation
- Staff Supervision
- Relationship Building
- Sales Promotions
- Lead Generation
- Inventory Oversight
- Sales Forecasting
- Performance Assessment
- Goal-Oriented
- Sales Presentations
- Product Promotions
- Customer care
- Visual Displays and Presentations
- Merchandise displays
- Staff Training and Development
- MS Office Applications
- Cash Handling Accuracy
- Pricing and Labeling
- POS system expertise
- Negotiation
- Cash Flow Management
- Consultative Sales Techniques
- Inventory and Stocking
- Teamwork and Collaboration
- Efficient sales transactions
- Cash Handling
- Brand Promotion
- Assignment Delegation
- POS Systems
- Sales Training
- Team Leadership
- Customer Needs Assessment
- Product Recommendations
- Mentoring and training
- Stress Management
- Positive Customer Experience
- POS system knowledge
- Payment Processing
- Social media selling
- Cross-selling strategies
- Product Knowledge Expertise
- CRM software proficiency
- Professional Demeanor
- Processing payments
- Excellent Communication
- Professionalism
- Order Processing
- Multitasking
- Reliability
- Time Management
- Stock management
- Problem-solving abilities
- Adaptability and Flexibility
- Analytical Thinking
- Goal Setting
- Organizational Skills
- Food safety and sanitation
- Multitasking Abilities
- Task Prioritization
- Sales Techniques
- Decision-Making
- Retail Store Operations
- Client Relationship Management
- Flexible Schedule
- Self Motivation
- Opening and closing procedures
- Point of sale operation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Full Time Lead Sales Associate/ Key Holder
Dollar General
01.2023 - 01.2024
Sales Assistant
Boost Mobile Store
05.2020 - 12.2022