Motivated and experienced lead cashier and key holder, with over 15 years of customer service. Upbeat and easy to work with. I am motivated and always striving to learn everything that I can about the position. Results-driven, Sales Associate recognized for productivity and ability to efficiently complete tasks. Possess strong skills in customer relationship management and team leadership which contribute to achieving sales targets.
Hi, I’m
Kristie Fowler
Fort Gratiot,MI
Summary
Work History
Dollar General Lead AssociateFort Gratiot Township, USA
Lead Sales Associate/Key Holder
07.2025 - Current
Job overview
- Supervised store operations and managed staff performance when the store manager was not present.
- Managed store returns, transaction voids, and price changes as needed
- Checked out merchandise and stocked items according to store policy
- Provided exceptional customer service and resolved customer inquiries and issues
- Collaborated with team members to achieve sales goals and maintain store appearance
- Ensured compliance with company policies and procedures
- Trained new associates on company policies and customer service standards.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Maintained neatness and cleanliness throughout the store environment.
CVS PharmacyKimball, USA
Pharmacy Technician
01.2021 - 07.2024
Job overview
- Checked out merchandise and stocked items according to store policy
- Ensured safe medication handling and bottling as a pharmacy technician
- Processed insurance company claims and billing
- Utilized problem-solving skills in resolving customer issues
- Demonstrated basic math skills
- Provided excellent customer service experience
- Processed prescriptions accurately for diverse patient needs.
- Managed inventory by ordering and organizing medications effectively.
- Assisted pharmacists in preparing and labeling medications.
- Maintained a clean and safe work environment in compliance with regulations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
Senior bridgesPort Huron, USA
Caregiver/Nurse Assistant
05.2018 - 12.2021
Job overview
- Nursing assistant and caregiver
- Safe transferring and standard precaution's
- Knowledge of medical terminology and medical care procedures including taking samples for doctors under their order
- Blood glucose monitoring
- Assisted clients with mobility and personal hygiene tasks.
- Monitored health conditions and reported changes to healthcare professionals.
- Prepared nutritious meals in accordance with dietary needs and preferences.
- Maintained a clean and safe environment for clients at all times.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Followed care plan and directions to administer
- Monitored clients' health and reported changes to medical staff.
- Coordinated with family members to address specific
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Education
St Clair community collegePort Huron, MI
Certified Nurses Assistant
04.2008 - 07.2008
University Overview
Certified Nursing Assistant - certification lapsed as of 2018
Skills
- Customer service
- Time management
- Communication skills
- Cash Handling
- Leadership skills
- Documenting business practices
- Lead associate and key holder
- Medical Terminology
- Insurance Verification
- Body Mechanics
- Computer literacy
- Documentation review
- Knowledge for the state pharmacy technician licensing
- Transaction processing
- Retail operations
- Stock organization
- Team collaboration
- Conflict resolution
- Sales presentations
- Billing and collections
- Sales strategy
- Product merchandising
- Customer care
- Inventory control
- Shipping and receiving
- Teamwork and collaboration
- Opening and closing procedures
Certification
- Michigan State licensed pharmacy technician, 2022- Active
- Certified nursing assistant, 2008-2018 (lapsed certification as of 2018)
Timeline
Lead Sales Associate/Key Holder
Dollar General Lead Associate
07.2025 - Current
Pharmacy Technician
CVS Pharmacy
01.2021 - 07.2024
Caregiver/Nurse Assistant
Senior bridges
05.2018 - 12.2021
St Clair community college
Certified Nurses Assistant
04.2008 - 07.2008
Overview
8
years of professional experience
1
Certificate