Celina Salcido
Oklahoma City,OK
Summary
Dynamic sales leader with a proven track record at UnWired Oklahoma, consistently surpassing sales targets through expert negotiation and exceptional customer service. Adept in CRM software and team collaboration, I enhance customer satisfaction and retention while driving operational efficiency. My strong organizational skills and outgoing demeanor foster a positive team environment.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate/Key Holder
UnWired Oklahoma
Yukon, USA
03.2025 - Current
- Delivered tailored sales solutions for internet, mobile, and bundled service plans, consistently exceeding monthly sales targets.
- Conducted needs assessments to match customers with optimal service plans, resulting in increased customer satisfaction and retention.
- Handled inbound and outbound customer interactions, resolving issues and upselling value-added services.
- Maintained expert knowledge of current promotions, devices, and network features to provide accurate, up-to-date information.
- Collaborated with team members to develop sales strategies and improve in-store customer experience.
- Processed new activations, upgrades, and account changes using CRM and point-of-sale systems with high accuracy.
- Led efforts to diagnose and correct technical issues in-store systems and equipment, ensuring consistent functionality and supporting team performance.
Housekeeper, Maid General Manager
The Q Maids
Albuquerque, USA
12.2021 - 02.2024
- Oversaw daily operations of a cleaning service company, managing a team of 10 employees.
- Implemented and maintained quality control standards, ensuring consistent, high-quality service for clients.
- Coordinated schedules, handled customer inquiries, and managed both customer relations and team performance.
- Managed inventory, ordering cleaning supplies, and ensuring proper use of materials to maximize efficiency and minimize costs.
- Conducted staff training, ensuring that all team members were knowledgeable about safety protocols and cleaning procedures for commercial and residential.
Skills
- Microsoft Excel
- B2B sales
- Outgoing and Energetic
- Cash handling
- Computer operation
- Microsoft Teams
- Communication skills
- Friendly Demeanor
- Negotiation
- CRM software
- Microsoft Office
- 10 key typing
- Order entry
- Guest Relations
- Call center experience
- Written communication
- Empathy
- Hospitality
- Call center
- Administrative experience
- Computer literacy
- Attention to detail
- POS (10 years)
- Typing
- Weight handling in the workplace
- Front desk
- Accounts receivable
- Organizational skills
- Time management
- Pricing
- Inventory control
- Shift Management
- Professionalism
- Complaint handling
- Inventory management
- Supervising experience
- Manual handling
- Problem solving
- Technical Proficiency
- Customer Service
- Account management
- Computer skills
Personal Information
Authorized To Work: US for any employer
Timeline
Lead Sales Associate/Key Holder
UnWired Oklahoma
03.2025 - Current
Housekeeper, Maid General Manager
The Q Maids
12.2021 - 02.2024