Monica Aaron
Goodland,KS
Summary
Adaptable Lead Sales Associate with expertise in driving sales growth and enhancing customer satisfaction through effective team collaboration. Achieved superior results by fostering strong relationships with customers and maximizing loyalty while ensuring adherence to policy and loss prevention measures. Focused on delivering results through strategic sales management and coaching, contributing to overall team success and operational efficiency.
Overview
1
1
Language
19
19
years of professional experience
Work History
Lead sales associate /Lead Key Holder
Dollar General
Goodland, KS
10.2022 - 04.2025
- Trained sales associates on Dollar General register procedures and store policies.
- Assisted customers with product locations, purchases, and service questions on sales floor.
- Processed cash, card, and return transactions through point-of-sale register systems.
- Restocked shelves, rotated merchandise, and recovered aisles to maintain Dollar General standards.
- Replaced missing price tags and updated shelf labels across store departments.
- Opened and closed Dollar General store, securing cash and checking equipment.
- Supported inventory counts, freight unloading, and backroom organization for daily operations.
- Resolved customer concerns and communicated store needs to management team.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Supervised a team of sales associates on daily tasks and operations.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Acquired skills in various positions for flexibility on different positions to best support team during peak periods.
- Maintained neatness and cleanliness throughout the store environment.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Shared product knowledge to suggest merchandise and services to customers.
- Provided leadership and direction to motivate department associates.
- Assisted customers with online ordering inquiries or problems.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Promoted store credit card program by offering discounts for signing up.
- Utilized selling behaviors to identify and solve customer needs.
- Identified opportunities for process improvement and recommended changes.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Developed pricing models that maximized profits while meeting customer expectations.
- Identified opportunities for process improvements within the sales department.
Adult Caretaker
In Home Health Care
Goodland, KS
04.2006 - 06.2009
- Trained sales associates on Dollar General register procedures and store policies.
- Assisted customers with product locations, purchases, and service questions on sales floor.
- Restocked shelves, rotated merchandise, and recovered aisles to maintain Dollar General standards.
- Opened and closed Dollar General store, securing cash and checking equipment.
- Replaced missing price tags and updated shelf labels across store departments.
- Processed cash, card, and return transactions through point-of-sale register systems.
- Assisted residents with bathing, dressing, grooming, and toileting in adult care home.
- Administered medication reminders and tracked daily care routines for supervisor review.
- Prepared meals and snacks according to diet plans and resident preferences.
- Monitored resident safety, comfort, and changes in condition throughout shifts.
- Supported mobility using walkers, wheelchairs, and transfer techniques.
- Documented care activities, observations, and incident reports in daily logs.
- Communicated family updates and coordinated care needs with nursing staff.
- Maintained clean living spaces, linens, and supplies in residential care setting.
- Maintained a clean and safe environment for the clients in accordance with established standards of care.
- Ensured compliance with all applicable laws, rules, regulations and policies related to adult care services.
- Assessed psychosocial needs of each resident; identified potential problems areas related to depression or anxiety; referred appropriate resources if necessary .
- Actively participated in continuing education programs designed for professional development .
- Provided companionship to elderly patients by engaging in conversation and recreational activities.
- Administered medications according to physician's orders and monitored patient reactions.
- Educated families on the importance of proper nutrition, exercise, medication management.
- Maintained accurate documentation on patient assessments, treatments rendered, interventions implemented, and progress notes in accordance with agency policies and standards.
- Encouraged independence while providing necessary assistance when needed.
- Collaborated with other healthcare professionals to ensure best possible outcomes for patients.
- Instructed caregivers on how best they can provide support at home setting after discharge from facility .
- Participated in interdisciplinary team meetings regarding patient progress or changes in condition or treatment plan.
- Evaluated effectiveness of interventions used ; documented any changes made accordingly .
Education
Kansas Adult Diploma Completion Program
Goodland, Ks10-2026
Skills
- Customer service
- Team leadership
- Sales training
- Point-of-sale systems
- Inventory management
- Microsoft Excel
- Care documentation
- Time management
- Upselling and cross selling
- Sales promotions
- Sales strategy development
- Sales strategy
- Persistent and resilient
- Sales forecasting
- Visual displays and presentations
- Sales strategies
- Cash handling
- Patient care
Languages
English
Professional
References
References available upon request.
Timeline
Lead sales associate /Lead Key Holder
Dollar General
10.2022 - 04.2025
Adult Caretaker
In Home Health Care
04.2006 - 06.2009
Kansas Adult Diploma Completion Program