Results-driven retail professional experienced in store operations and staff development. Skilled in cash handling, inventory management, and implementing promotional strategies that enhance customer engagement and increase sales.
Overview
7
7
years of professional experience
Work History
Lead Sales Associate/Lead Key Holder
Dollar General Store
Memphis, TN
03.2023 - 04.2025
Supervised daily operations, ensuring efficient workflow and adherence to company policies.
Trained and mentored new sales associates, enhancing team performance and customer service skills.
Managed inventory control processes, reducing stock discrepancies through regular audits and reporting.
Implemented promotional displays, increasing product visibility and driving sales during peak seasons.
Assistant Store Manager
Dollar Tree Stores
Memphis, TN
07.2020 - 02.2023
Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
Trained and mentored staff on customer service excellence and merchandising standards.
Optimized inventory management through effective stock replenishment and loss prevention strategies.
Collaborated with management to implement promotional displays, enhancing product visibility and sales.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Key Holder
City Thrift Store
Memphis, TN
08.2018 - 03.2020
Supervised store operations, ensuring compliance with company policies and operational standards.
Trained and mentored new staff on customer service best practices and register functions.
Managed inventory control, including receiving, organizing, and stocking merchandise efficiently.
Conducted daily cash reconciliations to ensure financial accuracy at end-of-shift.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.