Ashlee Swalls
Lead Sales Associate/Key Holder
Carmi,IL
Summary
Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great with POS systems and registers.
Overview
5
5
years of professional experience
Work History
Lead Sales Associate/Key Holder
Dollar General
10.2022 - Current
- Trained and mentored team members on sales techniques and customer service standards.
- Analyzed sales data to identify trends and optimize inventory management.
- Oversaw daily store operations to ensure compliance with company policies and procedures.
- Developed promotional displays to enhance product visibility and drive customer engagement.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Handled cash register operations and customer transactions to process payments.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Housekeeper
Quality Inn Hotel
08.2021 - 08.2022
- Maintained cleanliness and sanitation of guest rooms and common areas to ensure guest satisfaction.
- Conducted thorough inspections of hotel facilities to identify maintenance needs and enhance service quality.
- Trained new staff on cleaning protocols, safety standards, and efficient housekeeping practices.
- Implemented efficient inventory management for cleaning supplies, reducing waste and optimizing resources.
- Collaborated with front desk staff to address guest requests promptly and improve overall experience.
- Oversaw daily housekeeping operations, ensuring adherence to established quality standards and timelines.
Education
No Degree -
Southeastern Illinois College
Harrisburg, ILBachelor of Science - Mortuary Science And Funeral Services
Southern Illinois University, Carbondale
Carbondale, IL05-2028
High School Diploma -
Carmi White County High School
Carmi, IL05-2020
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Pricing and labeling
- POS system operation
- Teamwork and collaboration
- Visual displays and presentations
- Merchandise displays
- Inventory and stocking
- Customer care
- Flexible schedule
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Lead Sales Associate/Key Holder
Dollar General
10.2022 - Current
Housekeeper
Quality Inn Hotel
08.2021 - 08.2022
No Degree -
Southeastern Illinois College
Bachelor of Science - Mortuary Science And Funeral Services
Southern Illinois University, Carbondale
High School Diploma -
Carmi White County High School