Shayla Griffin
Jacksonville,FL
Summary
Operations and customer support professional with 8+ years of experience coordinating daily workflows, maintaining accurate records, tracking orders and business performance, training team members, and resolving customer issues. Experienced in Microsoft Excel, Microsoft Office, e-commerce fulfillment, inventory control, cash reporting, document review, and deadline-driven administrative support.
Overview
8
8
years of professional experience
Work History
Full-Time Key Holder
Greg Norman Collections
Destin, FL
11.2024 - 07.2025
- Coordinated daily store operations, assigned priorities, and supported consistent execution of service and brand standards.
- Completed opening and closing procedures, including safe and till counts, cash verification, and operational documentation.
- Entered and updated daily departmental sales and business-performance information in Excel and distributed task sheets with team sales goals.
- Processed incoming freight, maintained accurate product organization, and prepared replenishment inventory to support product availability.
- Trained and onboarded employees on procedures, service expectations, and changing operational requirements.
Apparel Team Member
Academy Sports + Outdoors
Panama City, FL
12.2022 - 11.2024
- Maintained department organization, processed returns and fitting-room merchandise, and replenished inventory from new freight and back stock.
- Executed corporate planograms and product resets accurately and within established deadlines.
- Assisted customers with product questions and maintained a clean, organized, sales-ready department.
Operations Team Lead
Academy Sports + Outdoors
Panama City, FL
05.2022 - 11.2024
- Directed front-end and operational workflows while coaching cashiers and customer-service team members on procedures, accuracy, and service standards.
- Prepared tills, submitted and reconciled change orders, completed end-of-day reports, and maintained accurate cash-control documentation.
- Supervised e-commerce and fulfillment operations, monitored workload completion, and helped resolve order and customer-service issues.
- Conducted weekly safety inspections, documented concerns, and followed through on corrective actions to support store compliance.
- Observed employee performance, provided targeted training, and delegated daily priorities to maintain productive coverage.
Head Cashier
Lowe's Home Improvement
Panama City, FL
03.2019 - 05.2022
- Led daily front-end operations, delegated assignments, coordinated coverage, and made time-sensitive decisions to maintain efficient customer service.
- Trained cashiers, completed performance observations, reinforced procedures, and addressed service or transaction issues requiring escalation.
- Monitored internet-fulfillment performance and coordinated with store teams to support accurate, timely order completion.
- Processed merchandise and contract transactions, refunds, protection plans, and customer account requests using multiple company systems.
Internet Fulfillment Associate
Lowe's Home Improvement
Panama City, FL
09.2018 - 03.2019
- Managed incoming online orders from receipt through customer pickup, including item selection, staging, status updates, and final documentation.
- Entered order information accurately in the Sterling order-management system and notified customers when purchases were ready.
- Reviewed aging orders, contacted customers for follow-up, and resolved order discrepancies to maintain accurate records and reduce delays.
Customer Service Associate
Lowe's Home Improvement
Panama City, FL
10.2017 - 09.2018
- Resolved customer inquiries, returns, damaged-product issues, lease-program requests, and order-preparation needs in a high-volume environment.
- Maintained and reviewed due-file records to support timely follow-up, transaction accuracy, and shrink prevention.
- Prepared customer orders in advance and coordinated with other departments to ensure items and documentation were ready for pickup.
Gate Guard
Lowe's Home Improvement
Panama City, FL
04.2017 - 10.2017
- Verified receipts and outgoing merchandise, documented incoming and outgoing traffic, and maintained accurate activity logs.
- Directed customers to appropriate loading areas and coordinated with store personnel to support safe, efficient pickups.
- Identified purchase or product discrepancies and followed established loss-prevention procedures before merchandise left the property.
Skills
- Data Entry & Record Accuracy
- Microsoft Excel & Office
- Reporting & Sales Tracking
- Document Management
- E-Commerce Fulfillment
- Order Management
- Inventory Control
- Cash & Till Reconciliation
- Team Training
- Workflow Coordination
- Customer Issue Resolution
RECOGNITION & ADDITIONAL QUALIFICATIONS
- Three Lowe's Service Star awards for exceeding customer-service and company-performance expectations (2020).
- Authorized to work in the United States for any employer.
Timeline
Full-Time Key Holder
Greg Norman Collections
11.2024 - 07.2025
Apparel Team Member
Academy Sports + Outdoors
12.2022 - 11.2024
Operations Team Lead
Academy Sports + Outdoors
05.2022 - 11.2024
Head Cashier
Lowe's Home Improvement
03.2019 - 05.2022
Internet Fulfillment Associate
Lowe's Home Improvement
09.2018 - 03.2019
Customer Service Associate
Lowe's Home Improvement
10.2017 - 09.2018
Gate Guard
Lowe's Home Improvement
04.2017 - 10.2017