Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Carol Ryan

Lowell,MA

Summary

Dynamic retail professional with extensive experience at Joann Fabric and Crafts, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring staff, enhancing team performance, and optimizing inventory management. Recognized for creating a positive shopping environment that fosters customer loyalty and satisfaction.

Overview

40
40
years of professional experience

Work History

Full-time Key Holder

Joann Fabric and Crafts
02.2024 - Current
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
  • Assisted with visual merchandising initiatives that resulted in an aesthetically appealing retail environment.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Includes team member and part-time key holder duties.

Part-time Key Holder

Joann Fabric and Crafts
07.2015 - 02.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained new employees on company policies, procedures, and best practices in retail sales techniques.
  • Oversaw daily operations, ensuring smooth functioning of all retail departments.
  • Managed a team of retail associates, fostering a positive work environment that encouraged collaboration and productivity.

Owner

Emcar Sewing and Design
01.1991 - 02.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing and drapery creation.
  • Successfully completed challenging projects requiring advanced tailoring techniques such as intricate beadwork or embroidery applications.

Team Member

Joann Fabric and Crafts
08.2008 - 07.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Developed strong relationships with regular customers which increased return visits.
  • Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
  • Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.

Medical Biller and Receptionist

Allergy Medical Associates
10.1985 - 12.1993
  • Processed insurance claims efficiently, ensuring accurate billing and timely payments.
  • Collaborated with healthcare providers to resolve billing discrepancies and improve communication channels.
  • Implemented electronic medical record systems for streamlined data management and increased operational efficiency.
  • Trained new staff on billing procedures, enhancing team performance and reducing errors.
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Filed and updated patient information and medical records.

Education

Business Management

University of Massachusetts, Lowell
Lowell, MA
05-1984

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Inventory monitoring
  • Task delegation
  • Drawer counting

Interests


  • Enjoy participating in walking for overall physical and mental well-being
  • Watching Movies and TV Shows
  • Gardening
  • Crafting and DIY Projects
  • Sewing
  • Hand embroidery
  • Counted Cross Stitch
  • Learning to crochet

Timeline

Full-time Key Holder

Joann Fabric and Crafts
02.2024 - Current

Part-time Key Holder

Joann Fabric and Crafts
07.2015 - 02.2024

Team Member

Joann Fabric and Crafts
08.2008 - 07.2015

Owner

Emcar Sewing and Design
01.1991 - 02.2024

Medical Biller and Receptionist

Allergy Medical Associates
10.1985 - 12.1993

Business Management

University of Massachusetts, Lowell

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