Shawn Westbrook
Crestview
Summary
US Navy veteran and retail leader with extensive experience in logistics and sales. Successfully led teams to exceed revenue targets while enhancing customer experiences through effective coaching and operational improvements. Recognized with multiple leadership awards and holds a Secret clearance.
Overview
12
12
years of professional experience
Work History
Sales Shift Lead / Acting Sales Supervisor
Best Buy
2026.01 - Current
- Led and coached sales teams, exceeding store revenue goals and enhancing customer experiences.
- Utilized sales metrics and KPIs to identify opportunities, driving targeted improvements in team performance.
- Resolve escalations and partner with leadership to execute promotions and improve the shopping experience.
- Managed daily operations, including merchandising, inventory accuracy, scheduling, and loss prevention, ensuring smooth store functionality.
Digital Imaging Sales Specialist
Best Buy
2024.11 - 2026.01
- Top national seller for digital cameras across multiple months; coached peers on camera sales techniques.
- Guided customers in selecting cameras, lenses, lighting, and editing software by simplifying technical features to enhance purchasing decisions.
- Monitored product releases and trends to deliver engaging demonstrations that increased customer conversions.
- Ensured merchandising standards met while actively supporting store sales goals.
Supply Chain Supervisor
U.S. Navy
2019.02 - 2023.01
- Oversaw handling of 117 jet engines valued at $211M, facilitating communication among internal teams.
- Coordinated logistics with carriers for pickup/delivery of 10k+ components, ensuring compliance through audits and training.
- Managed receipt, stowage, and delivery of 5.3k mission-critical items valued at $12.6M.
- Conducted cycle counts for 40k+ products, achieving high inventory accuracy.
Supply Manager
U.S. Navy
2014.08 - 2019.01
- Managed equipment and supplies valued at $4.5M; maintained 100% inventory and location accuracy for 800+ line items.
- Supported 500+ sailors and 40+ contractors with logistics and supply services.
- Trained 20+ personnel on supply best practices and hazardous materials handling per OSHA standards.
Education
High School Diploma -
Cape Fear High School
Fayetteville, NC2013-01
Skills
- Leadership & Team Development
- Staff management
- Training
- Performance coaching
- Sales and Customer Service
- Consultative selling
- Upselling
- Customer retention
- Operations & Logistics
- Inventory control
- Cycle counts
- Merchandising
- Loss prevention
- Technical and Tools
- Microsoft Excel
- PowerPoint
- Word
- Six Sigma fundamentals
- Problem resolution
- Supply chain distribution
- Communications
- Multitasking
Awards And Military Education
- Three Naval Achievement Medals
- Logistics Specialist A School
- IMRL Packing and Preservation
- Leadership, Management, Education and Training (LMET)
Certifications And Clearance
- Secret clearance
- Trained in Six Sigma methodologies
Core Skills
Staff management, Training, Performance coaching, Consultative selling, Upselling, Customer retention, Inventory control, Cycle counts, Merchandising, Loss prevention, Microsoft Excel, PowerPoint, Word, Six Sigma fundamentals, Problem resolution, Supply chain distribution, Communications, Multi-tasking
Timeline
Sales Shift Lead / Acting Sales Supervisor
Best Buy
2026.01 - Current
Digital Imaging Sales Specialist
Best Buy
2024.11 - 2026.01
Supply Chain Supervisor
U.S. Navy
2019.02 - 2023.01
Supply Manager
U.S. Navy
2014.08 - 2019.01
High School Diploma -
Cape Fear High School