Kaydence Pham
Fremont,CA
Summary
Experienced retail leader with 8+ years of progressive experience in high-volume retail, advancing from Front-End Team Member to Service & Engagement Team Leader. Skilled in leading teams, optimizing daily store operations, training and developing employees, and delivering outstanding customer experiences. Recognized for building high-performing teams, driving operational efficiency, and consistently exceeding guest expectations.
Overview
9
9
years of professional experience
Work History
Service & Engagement Team Leader
Target
Philadelphia, PA
01.2023 - 07.2026
- Led, coached, and developed a team of 12 Guest Advocates and Front of Store Attendants while fostering a positive, guest-first culture.
- Delivered exceptional service to 300+ guests during high-volume shifts, resolving escalated guest concerns while maintaining efficient operations.
- Delivered exceptional service to 300+ guests during high-volume shifts, resolving escalated concerns and enhancing guest experience.
- Coordinated daily fulfillment of 60+ Drive Up and Order Pickup orders, ensuring speed, accuracy, and high guest satisfaction.
- Trained and onboarded 10+ new team members on guest service standards, POS systems, cash handling procedures, operational processes, and safety expectations.
- Planned daily staffing assignments and delegated responsibilities to maximize productivity while adapting to changing business demands.
- Monitored operational performance, guest feedback, and sales trends to identify coaching opportunities and improve team performance.
- Conducted real-time coaching and performance conversations to strengthen team accountability and engagement.
- Served as Leader on Duty (LOD), coordinating store-wide operations, responding to emergencies, and supporting multiple business areas.
- Executed seasonal transitions, promotional events, merchandising updates, pricing changes, and loyalty initiatives while maintaining company standards.
Guest Advocate / Front-End Team Member
Target
Philadelphia, PA
01.2017 - 01.2023
- Delivered exceptional customer service to 300+ guests during high-volume shifts, maintaining fast checkout times and a positive shopping experience.
- Processed 200+ cash, credit, gift card, and mobile transactions per shift with accuracy while balancing registers and following cash handling procedures.
- Supported Guest Services, returns, exchanges, Order Pickup, and Drive Up, assisting with 60+ digital orders daily while meeting speed and accuracy expectations.
- Maintained merchandise presentation across front-end work centers through zoning, stocking, inventory replenishment, and sales floor recovery, enhancing overall shopping experience.
- Educated guests on promotions, Target Circle benefits, and store services, increasing guest engagement and loyalty participation.
- Collaborated with cross-functional team members across fulfillment, sales floor, and front-end operations to meet business priorities during peak shopping periods.
- Collaborated with 10+ cross-functional team members across fulfillment, sales floor, and front-end operations to support business priorities during peak shopping periods.
- Earned a reputation for reliability by maintaining strong attendance, adapting to changing business needs, and consistently delivering exceptional guest experiences in a fast-paced retail environment.
Education
Bachelor of Science - Business Analytics
Drexel University
Philadelphia, PA06-2023
Skills
- Team Leadership
- Staff Training & Coaching
- Performance Management
- Store Operations
- Inventory Management
- Opening & Closing Procedures
- Cash Handling
Leadership
Operations
- Customer Service
- Guest Relations
- Conflict Resolution
- Merchandising
- POS Systems
- Sales & KPI Performance
Customer Experience
Sales
Timeline
Service & Engagement Team Leader
Target
01.2023 - 07.2026
Guest Advocate / Front-End Team Member
Target
01.2017 - 01.2023
Bachelor of Science - Business Analytics
Drexel University