Jesse Neal
Ontario,CA
Summary
Dependable worker with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Service & Engagement Team Leader
Target
Mira Loma, California
05.2022 - 08.2025
- Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
- Monitored operations, and reviewed records and metrics to understand company performance.
- Oversaw and managed operations at the front of the store, which include checkout, self-checkout, drive-up, and guest services.
- Efficiently responded to and solved any guest complaints that were reported to me.
- Maintained the store brand to keep a clean and welcoming environment for the guests walking into the building.
- I collaborated with other departments on the sales floor as needed when the front checkout lanes got busy, to call them for backup.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Front of House Employee
Mcdonald’s
Ontario, CA
03.2020 - 08.2021
- Informed customers of daily specials, menu items, and restaurant policies.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Maintained safe food handling practices to prevent germ spread.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Processed payments using cash registers or POS systems accurately and efficiently.
Education
Some College (No Degree) - Psychology
Riverside City College
Riverside, CASkills
- Team leadership
- Customer service
- Conflict resolution
- Sales support
- Problem solving
- Teamwork
- Cash handling
- Operating POS
Languages
Spanish
Limited
Timeline
Service & Engagement Team Leader
Target
05.2022 - 08.2025
Front of House Employee
Mcdonald’s
03.2020 - 08.2021
Some College (No Degree) - Psychology
Riverside City College