Caroline Brito Chaves
Georgetown,Texas
Summary
People-focused leader with over six years of experience in fast-paced, multicultural environments. Strong background in team development, operations, and performance management, with proven success leading cross-functional teams and driving results. Brings a strategic, customer-centric mindset and a solid foundation in HR and organizational development to support store performance and team engagement.
Overview
11
11
years of professional experience
Work History
SERVICE & ENGAGEMENT TEAM LEADER
Target
Georgetown, TX
11.2024 - Current
- Led front-end operations to ensure an excellent guest experience across checkout, Guest Services, Order Pickup, and Drive Up.
- Supervised, trained, and coached team members, providing ongoing feedback and supporting performance development.
- Coached and supervised team members, supporting performance, engagement, and development.
- Managed daily staffing and coverage to meet business needs and peak traffic.
- Resolved guest issues and escalations with a customer-focused, solutions-driven approach.
- Monitored service metrics, including wait times and guest satisfaction, to drive efficiency.
- Ensured compliance with company policies, procedures, and safety standards.
- Partnered with store leadership to align priorities and improve service execution.
HR Generalist
Corteva Agriscience
Mexico City, Mexico City
03.2019 - 04.2024
- Partnered with HR and business leaders across LATAM to support workforce planning and day-to-day HR operations.
- Provided support to internal clients by managing and resolving HR tickets in ServiceNow and Salesforce.
- Led process improvement initiatives and supported system integrations in Workday and ServiceNow to improve efficiency and compliance.
- Drafted and updated internal HR policies and reviewed employee documentation to ensure accuracy and regulatory compliance.
- Conducted workforce analytics and audit reports to ensure data accuracy between HR systems and payroll.
- Supported performance, promotion, and compensation processes through data validation and reporting.
- Facilitated training and change management initiatives to drive adoption of HR processes and tools.
- Represented LATAM in cross-regional HR projects, ensuring alignment with global HR standards.
Procurement Specialist
DuPont Pioneer
Mexico, Mexico City
12.2018 - 02.2019
- Oversaw end-to-end procurement processes, including sourcing, purchasing, and supplier negotiations, ensuring optimal cost and quality for materials and services.
- Built and maintained strong relationships with key suppliers, monitoring performance, negotiating contracts, and resolving disputes to sustain operational efficiency.
- Conducted market research and analysis to identify cost-saving opportunities, evaluate supplier capabilities, and mitigate risks.
- Reviewed, negotiated, and managed procurement contracts, ensuring compliance with company policies and legal regulations.
- Identified inefficiencies in procurement workflows and implemented process improvements, reducing lead times, and increasing operational efficiency.
- Leveraged analytics tools to track procurement performance, generate reports, and provide actionable insights to stakeholders.
Social Scientist
Expressão Socioambiental
Minas Gerais, Belo Horizonte
08.2015 - 02.2017
- Designed and conducted qualitative and quantitative research studies to analyze societal patterns, socio-economic trends, and political dynamics.
- Collected data through surveys, interviews, and ethnographic fieldwork, applying statistical methods and software for in-depth analysis.
- Assessed the impact of social policies and programs, providing recommendations for improvements based on research findings.
- Presented findings at conferences and led workshops to educate stakeholders on research implications.
Education
Post-Graduate Certificate - Statistics
Anhanguera
Belo Horizonte01-2025
Post-Graduate Certificate - Data Science And Artificial Intelligence
Anhanguera
Belo Horizonte01-2025
Course - Human Resources Development
Tecnológico De Monterrey ´
Mexico City11-2023
Bachelor of Science - Sociology, Political Sciences And Anthropology
Universidade Federal De Minas Gerais
Belo Horizonte07-2016
Skills
- HRIS Integrations
- Reporting and Analytics
- Workday
- ServiceNow
- Salesforce
- Problem solving
- Client interaction
- Testing strategies
- Team motivation
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Staff training
Accomplishments
- Award for academic relevance in 2008 by the Federal University of Minas Gerais in the Photodocumentation project of the Sylvio de Vasconcellos Laboratory.
- In 2023 and 2024 I received four Global and Regional recognition awards in the Human Resources team at Corteva for performance and development.
Education and Training
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Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Native or Bilingual
French
Native or Bilingual
Timeline
SERVICE & ENGAGEMENT TEAM LEADER
Target
11.2024 - Current
HR Generalist
Corteva Agriscience
03.2019 - 04.2024
Procurement Specialist
DuPont Pioneer
12.2018 - 02.2019
Social Scientist
Expressão Socioambiental
08.2015 - 02.2017
Post-Graduate Certificate - Data Science And Artificial Intelligence
Anhanguera
Course - Human Resources Development
Tecnológico De Monterrey ´
Bachelor of Science - Sociology, Political Sciences And Anthropology
Universidade Federal De Minas Gerais
Post-Graduate Certificate - Statistics
Anhanguera