BRITTNEY PHILLIPS
Port Huron
Summary
Transformational sales leader recognized for cultivating high-performing teams through data-driven coaching and KPI analysis. Committed to fostering a culture of accountability and trust, consistently delivering exceptional business results. Selected for high-visibility initiatives, demonstrating a proven ability to influence performance and develop future leaders.
Overview
14
14
years of professional experience
Work History
Sales Team Supervisor
NATIONAL DEBT RELIEF
03.2025 - Current
- Provided strategic leadership for teams exceeding 20 sales advisors, fostering accountability and performance excellence.
- Coached and mentored over 20 sales professionals, enhancing engagement and operational effectiveness.
- Utilized KPI analysis and performance metrics to develop targeted coaching strategies that enhanced team results.
- Conducted impactful coaching sessions, live call reviews, and personalized development planning to maximize advisor performance.
- Cultivated a culture of accountability, trust, and continuous learning to drive sustainable business success.
- Facilitated personalized coaching, resulting in multiple promotions within the team.
- Chose executive leadership to conduct live coaching demonstrations, showcasing best practices in effective communication.
- Supported specialty business units through consistent leadership performance that accelerated team growth.
Sales Performance Coach
NATIONAL DEBT RELIEF
07.2023 - 03.2025
- Partnered with leadership to elevate advisor performance through data-driven coaching, individualized development planning, and continuous performance improvement.
- Analyzed KPIs and performance reports to pinpoint development opportunities and design tailored coaching strategies.
- Facilitated coaching workshops and one-on-one sessions to boost sales effectiveness and advisor confidence.
- Collaborated with supervisors to enhance advisor performance and coaching consistency, resulting in improved team outcomes.
- Built trusted relationships by adapting coaching methods to individual learning styles, increasing engagement and long-term development.
Senior Debt Specialist
NATIONAL DEBT RELIEF
11.2022 - 07.2023
- Analyzed multiple credit reports daily to recommend tailored financial solutions, improving client financial health and satisfaction.
- Converted 35+ enrolled clients monthly through consultative sales and relationship-focused communication, enhancing client engagement and satisfaction.
- Exceeded production expectations while delivering exceptional customer experiences, contributing to client retention and loyalty.
Direct Loan Processor III
loanDepot
01.2020 - 06.2022
- Managed complex loan pipelines while collaborating with internal and external stakeholders to deliver outstanding customer experiences.
- Reviewed loan applications for accuracy and completeness.
- Communicated with underwriters to resolve loan issues.
- Processed loan files using proprietary software systems.
- Coordinated with clients to gather required documentation.
Team Lead / Office Manager
Amerifirst Home Mortgage
01.2017 - 01.2020
- Provided operational leadership, managed workflow, and coached team members to consistently achieve organizational goals.
- Coordinated interdepartmental workflow to ensure timely loan processing and enhance overall service delivery.
- Led team meetings to review project progress and collaboratively address challenges.
- Trained new staff on company policies and mortgage processing systems.
Sales Professional
Dick Huvaere's Chrysler Dodge Jeep Ram
03.2012 - 01.2017
- Established lasting customer relationships through consultative selling and product expertise, enhancing customer satisfaction.
- Delivered vehicle demonstrations that highlighted key features and benefits, influencing customer decisions.
- Assisted customers in selecting vehicles based on needs and preferences.
- Partnered with finance team to streamline customer financing processes, improving transaction efficiency.
Education
Bachelor of Science - Business Administration & Marketing
Indiana Wesleyan University
Marion, IN12-2007
Skills
- Sales coaching techniques
- Sales management
- Sales presentation techniques
- KPI analysis
- Team performance management
- Employee engagement
- Sales training programs
- Operational excellence
- Sales strategy development
- Collaboration techniques
- Customer service resolution
- Relationship building
Core Leadership Competencies
- Leadership Development
- Sales Leadership
- Performance Coaching
- Executive Communication
- KPI Analysis
- Organizational Leadership
- Employee Engagement
- Talent Development
- Accountability
- Operational Excellence
- Performance Management
- Business Analytics
- Strategic Planning
- Change Leadership
- Cross-Functional Collaboration
- Conflict Resolution
- Relationship Building
- Coaching & Mentoring
Leadership Philosophy
Leadership is measured by the growth of the people around you. My purpose is to create an environment where individuals feel challenged, supported, and inspired to become better than they were the day before. By investing in people, building trust, and fostering accountability, I help teams achieve exceptional business results while developing future leaders.
Executive Recognition
- Selected multiple times by executive leadership to demonstrate coaching best practices during live leadership sessions.
- Chosen to represent participants during a company-wide Leadership Development Program Town Hall because of leadership presence and organizational impact.
- Entrusted with high-visibility specialty leadership assignments supporting Chat Region and Rookie Region.
- Frequently recognized by senior leadership for consistency, professionalism, accountability, and commitment to developing people.
Executive Highlights
- Trusted to lead teams of 20+ Sales Advisors in high-performance sales environments.
- Selected multiple times by Vice Presidents and executive leadership to conduct live coaching demonstrations showcasing effective leadership and coaching best practices.
- Personally chosen to lead both Chat Region and Rookie Region, consistently producing top-performing teams.
- Achieved Top 4 Regional Ranking within Chat Region while maintaining strong conversion and quality performance.
- Led Rookie Region teams to Top 2 Regional Performance through coaching, accountability, and structured development.
- Consistently exceeded key performance indicators, including conversion, quality, and retention.
- Developed multiple advisors who advanced into promotions and expanded leadership opportunities.
- Nominated to represent participants during a company-wide Town Hall after standing out in the Leadership Development Program for leadership presence, engagement, and collaboration.
- Recognized by senior leadership for professionalism, consistency, coaching excellence, and unwavering commitment to people development.
Timeline
Sales Team Supervisor
NATIONAL DEBT RELIEF
03.2025 - Current
Sales Performance Coach
NATIONAL DEBT RELIEF
07.2023 - 03.2025
Senior Debt Specialist
NATIONAL DEBT RELIEF
11.2022 - 07.2023
Direct Loan Processor III
loanDepot
01.2020 - 06.2022
Team Lead / Office Manager
Amerifirst Home Mortgage
01.2017 - 01.2020
Sales Professional
Dick Huvaere's Chrysler Dodge Jeep Ram
03.2012 - 01.2017
Bachelor of Science - Business Administration & Marketing
Indiana Wesleyan University