Sean Murakami
Henderson,NV
Summary
Dynamic Sales Team Supervisor at National Debt Relief with a proven track record in driving team performance and accountability. Skilled in consultative sales techniques and project management, I excel at fostering client relationships and optimizing workflows to achieve ambitious goals. Recognized for enhancing team morale and celebrating successes in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Sales Team Supervisor
National Debt Relief
03.2022 - Current
- Lead and motivate the team: Set the tone for daily energy, keeping the team focused, confident, and driven toward hitting daily deal goals.
- Set performance expectations: Communicate minimum daily deals, benchmarks, and key metrics to ensure everyone knows what success looks like.
- Coach and guide reps in real time: Provide support on calls, including second voices, T-method coaching, and milestone flow guidance for handling client conversations effectively.
- Monitor progress: Track team performance, identify high-value leads (like files over 35k), and push for closing LWIs (Leads With Intent).
- Provide individualized support: Message reps one-on-one for encouragement, troubleshooting, or motivational pushes during high-pressure periods.
- Drive accountability: Ensure reps follow best practices, stick to processes, and maintain confidence regardless of dashboard numbers.
- Celebrate wins and maintain morale: Acknowledge successes, encourage energy on slow days, and keep the team motivated through spiffs, challenges, or monthly pushes.
- Streamline workflows: Identify bottlenecks, prioritize leads, and make sure the team is working efficiently to maximize deals.
- Be the point of contact: Always available to answer questions, provide strategy, or clarify processes.
Senior Digital Marketing Account Manager
Logical Position
04.2022 - 03.2024
- Developed and executed A/B testing strategies to optimize campaign performance.
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Engage phone prospects in data-driven,
consultative dialogue about Google Ads and other
Logical Position product offerings; actively listen to
client responses and ask relevant questions to
determine how Logical Position can help them meet
their own sales goals. - Interpret advertising account
analysis for prospective clients and inform them on
how Logical Position's service can improve the
success of their current advertising campaigns. - Be a resource to help members of the team when an
Assistant Sales Manager or Sales Manager is not
available. Stay up to date with training requirements
through Logical Position University (LPU) to ensure
Logical Position best practices for sales are followed
on a consistent basis - Optimized e-commerce campaigns through A/B
testing to increase online sales. - Created Pay-Per-Click campaigns to drive targeted
traffic to company website. - Evaluated market trends to stay current on
consumer and competitor changes.
Director of Food and Beverage
Hilton
09.2015 - 04.2022
- Managed bar and wait staff and directed hiring
program. - General Manger to Restaurant Inside of the hotel
- Coordinated daily and nightly shift safety and
sanitation procedures for bar areas and entire
restaurant. - Responded to customer complaints, addressing
concerns, and distress with amicable interactions.
Enacted progressive disciplinary measures for staff,
managed work zones, and oversaw opening and
closing duties. - Developed relationships with suppliers and vendors
leading to special volume pricing discounts and
availability. - Maintained highest standards for beverage quality
and service. - Drafted beverage purchasing plan, aligning
inventory needs with budgetary constraints by
applying historical data. - Identified areas of opportunity for beverage sales by
analyzing customer feedback and product demand
metrics.
Assistant General Manager
Buca Di Beppo
01.2015 - 09.2015
- Managed team schedule with eye for coverage
needs and individual strengths. - Mentored and motivated team members to achieve
challenging business goals. - Oversaw inventory by ordering precise quantities of
stock and executing corrective actions to drive
profitability. - Motivated, trained, and disciplined employees to
maximize performance.
Resolved problems promptly to elevate customer
approval. - Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal
customer experiences.
Ops Manager
Latitude 39
01.2014 - 01.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to
maintain responsiveness to demands. - Implemented process improvement to shape
organizational culture, optimize procedures for
higher efficiency and help company evolve and
grow. - Introduced new methods, practices, and systems to
reduce turnaround time. - Devised processes to boost long-term business
success and increase profit levels.
Education
Bachelor of Science - Hospitality Management
San Jose State University
San Jose, CASkills
- Strong communication
and interpersonal skills,
with the ability to build
rapport and establish
trust with clients - Ability to prioritize tasks
and manage multiple
clients effectively in a
fast-paced, deadline driven
environment - Skill in identifying and
developing new business
opportunities through a
variety of channels, such
as cold calling,
networking, and referral
generation - Knowledge of and
experience with relevant
regulations and industry
standards, such as the
Telemarketing Sales Rule - Ability to make
persuasive and
compelling
presentations to clients,
including the use of
technology and visual
aids - Microsoft Office
- Consultative sales
techniques - Project management
- Coaching and mentoring
- Objection handling
- Sales strategy development
Timeline
Senior Digital Marketing Account Manager
Logical Position
04.2022 - 03.2024
Sales Team Supervisor
National Debt Relief
03.2022 - Current
Director of Food and Beverage
Hilton
09.2015 - 04.2022
Assistant General Manager
Buca Di Beppo
01.2015 - 09.2015
Ops Manager
Latitude 39
01.2014 - 01.2015
Bachelor of Science - Hospitality Management
San Jose State University