RONNIE LEE ROBINSON
Frontier Communications
Stamford,CT
Work Preference
Work Type
Full TimePart TimeConsulting
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home option4-day work week
12
years of professional experience
Sales management professional with a proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in strategic planning and team coaching, fostering a culture of high performance through effective communication and training. Committed to leveraging market analysis to identify new business opportunities.
Work History
2 Years
01.2023 - 01.2025
2 Years
Manager of Business Development and Sales
Frontier Communications | Fairfield County, CT
01.2023 - 01.2025
- Led sales team to reach revenue targets through strategic planning.
- Trained agents on product knowledge and customer needs analysis to strengthen sales techniques.
- Coached the team daily and set goals to support sales performance.
- Contributed to sales initiatives for frontier internet services to increase market reach.
- Improved customer satisfaction through clear communication and effective issue resolution.
- Built training programs to strengthen sales skills and product knowledge.
- Identified new business opportunities and customer needs through market trend analysis.
- Reviewed market trends to identify new business opportunities and customer needs.
3 Years
01.2019 - 01.2022
3 Years
Store Manager
Verizon Wireless | Fairfield, CT
01.2019 - 01.2022
- Increased store sales through targeted training and improved customer engagement.
- Improved store KPIs including sales volume and retention.
- Led team of 5–6 employees to enhance daily sales performance.
- Coached new hires into top performers through structured training.
- Trained and mentored staff to enhance customer service skills.
- Boosted customer satisfaction by effectively resolving escalations and reinforcing service standards.
- Managed inventory levels and ordered products to meet customer demand.
1 Year
01.2018 - 01.2019
1 Year
Sales Manager & Trainer
Clearview Energy | Fairfield, CT
01.2018 - 01.2019
- Led and trained door-to-door sales teams.
- Delivered hands-on coaching in customer engagement and territory strategy, improving team capabilities.
- Strengthened territory effectiveness by implementing strategic plans.
- Maintained top-tier sales results while ensuring compliance.
- Built strong customer relationships and received consistent praise for exceptional service.
- Analyzed market trends to identify new sales opportunities for growth.
2 Years
01.2016 - 01.2018
2 Years
Assistant Regional Manager
Sprint | Wilton, CT
01.2016 - 01.2018
- Recommended merchandise based on customer needs, driving sales and improving customer experience.
- Explained product features and benefits, influencing buying decisions to enhance customer satisfaction.
- Delivered excellent customer service and resolved complaints.
- Computed sales prices and processed payments, maintaining accurate records to ensure seamless transactions.
- Maintained knowledge of promotions, payment policies, and security practices.
- Developed sales strategies to enhance revenue growth and market share.
- Led team meetings to align sales objectives and improve performance.
2 Months
11.2014 - 01.2015
2 Months
Senior Sales Ambassador
PTM Consulting | Stamford, CT
11.2014 - 01.2015
- Managed and trained sales agents across multiple product lines.
- Oversaw daily sales operations and coached agents on closing techniques. Adapted sales strategies for diverse customer demographics.
- Ensured compliance, quality control, and customer satisfaction.
- Led team meetings to align sales objectives and improve performance.
- Increased market share through targeted team training initiatives.
- Set ambitious employee goals to drive achievement and exceed business targets.
- Led a team of sales representatives to achieve quarterly targets and objectives.
- Crafted sales strategies to improve customer engagement and satisfaction.
- Tracked market and competitor activities to stay current on products and consumer preferences.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
1 Year 10 Months
11.2012 - 09.2014
1 Year 10 Months
Professional Fundraiser
APPCO Group | White Plains, NY
11.2012 - 09.2014
- Collaborated with team members to strategize fundraising initiatives and outreach efforts.
- Developed fundraising strategies to enhance community engagement and support initiatives.
- Managed donor databases to ensure accurate tracking of contributions and communications.
- Trained new employees on customer service policies and service standards. Maintained friendly and professional customer interactions.
- Shared product knowledge while making personal recommendations.
- Completed documentation for product and service sales.
- Generated high volume of referrals by cultivating strong customer relationships.
Education
High School Diploma
Brien McMahon High School | Norwalk, CT | 01-2011
Skills
Digital marketing strategies
Analytical sales approach
Sales coaching techniques
Persuasive communication
Negotiation skills
Cold calling expertise
Effective presentation skills
Critical thinking
Accomplishments
- I have Acquired A Certificate in Customer Service From Norwalk Community College.
- 15 Years+ Established track record of exceptional sales history
- Strong lead development skills
Interests
- Interested in learning new ways to improve and evaluate myself from a business perspective.
- Love to read and share knowledge with others
- Interested in developing entrepreneurship skills and owning a franchise.
Timeline
Manager of Business Development and Sales
Frontier Communications
01.2023 - 01.2025Read more
Store Manager
Verizon Wireless
01.2019 - 01.2022Read more
Sales Manager & Trainer
Clearview Energy
01.2018 - 01.2019Read more
Assistant Regional Manager
Sprint
01.2016 - 01.2018Read more
Senior Sales Ambassador
PTM Consulting
11.2014 - 01.2015Read more
Professional Fundraiser
APPCO Group
11.2012 - 09.2014Read more
Brien McMahon High School - High School Diploma,
Read more