Isadora Lizardo
Orlando
Summary
Dedicated and highly organized professional committed to delivering 100% in every assigned role. Strong background in customer service, consistently creating positive and satisfying guest experiences by anticipating needs and maintaining a welcoming environment. Experienced in leadership roles, including staff supervision, scheduling, interviewing, hiring, and resolving a wide range of operational and customer-related issues. Skilled in cash handling, inventory management, and product stocking, with a focus on efficiency and organization. Proven ability to attract and retain customers through personalized client relationships and effective communication, including phone management and product presentation. A motivated team player who is adaptable, eager to learn, and driven to achieve both personal and professional growth while contributing to a positive and productive workplace.
Overview
6
6
years of professional experience
Work History
Full Time Sales Ambassador
Polo Ralph Lauren Factory Store
Orlando
12.2022 - Current
- Drive high-volume sales performance by consistently exceeding KPIs and leading by example on the sales floor.
- Deliver elevated, personalized client experiences through expert styling, strong product knowledge, and strategic clienteling using CRM tools to build and retain a loyal customer base.
- Act as a floor leader by supporting daily operations, guiding and coaching team members, and helping maintain brand standards and team productivity.
- Take ownership of client outreach, talent support, visual merchandising, and operational execution while maintaining a fast-paced, results-driven environment focused on the Ralph Lauren customer experience.
Food and Beverage Manager
Sundial Cafe
Orlando
07.2021 - 11.2022
- Managed daily operations of food and beverage services at a busy cafe.
- Oversaw staff scheduling to ensure adequate coverage during peak hours.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Oversaw daily operations to ensure sales targets and performance goals were consistently met.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
Front Desk Agent
High Soccer Arena
Orlando
09.2020 - 05.2021
- Greeted and assisted guests upon arrival at the front desk.
- Managed check-in and check-out processes efficiently for visitors.
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained accurate records of bookings and reservations in the system.
- Coordinated with event staff to support ongoing soccer activities smoothly.
- Answered phones, responded to inquiries, and took messages.
- Managed and coordinated events to ensure their success.
Education
Epifania
Skills
- Sales performance
- Fluent in Spanish and English
- Problem Solving Skills & Conflict Resolution
- Experience in Leadership
- Sales & KPI Performance
- Clienteling & Customer Relationships Management (CRM)
- Digital Selling Tools
- Staff Training and Development
- Inventory Management & Stocking
Languages
Spanish
Native/ Bilingual
A1
English
Full Professional
A1
Portuguese
Professional
A1
Timeline
Full Time Sales Ambassador
Polo Ralph Lauren Factory Store
12.2022 - Current
Food and Beverage Manager
Sundial Cafe
07.2021 - 11.2022
Front Desk Agent
High Soccer Arena
09.2020 - 05.2021
Epifania